Operations Support Supervisor

Principal Duties/Responsibilities:

· Accounts for expenses (such as labor, overtime, travel) of the assigned departments.

· Conducts coaching sessions with personnel as needed. Prepares performance evaluations, works with individuals on career planning, training, and skills development. Ensures compliance with hourly work rules. Provides input into hiring/termination decisions.

· Attends departmental and customer meetings as needed.

· Maintains regular interaction with management team and customers.

· Ensures all required reporting is completed.

· Utilizes multiple enterprise systems to conduct daily business within department.

· Makes personal follow up calls to all customer complaints. Escalation point for customer complaints.

· Adheres to all ISO processes, procedures, and policies.

· Develops and maintains business relationship with all ATS departments.

· Continually improves processes; quantitatively monitors processes. Completes required quality core classes and uses skills and techniques presented. Uses the Core Values in work environment. Ensures compliance with company/customer safety procedures.

Knowledge, Skills, Abilities (KSAs), & Competencies:

Essential KSAs:

· Associate's degree or equivalent from a two-year college; or equivalent combination of education and experience which provides the required knowledge, skills, and abilities.

· Three (3) years of supervisory experience or demonstrated ability to successfully supervise people and customer relations.

· Ability to: read and interpret documents such as operating instructions and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees; work with mathematical concepts such as probability and statistical inference; apply concepts such as fractions, percentages, ratios, and proportions to practical situations; solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret and give a variety of instructions furnished in written, oral, diagram, or schedule form.

· Must be a team player, organized, self-motivated and able to prioritize. Must have comprehensive computer skills.

Desirable KSAs:

· Outstanding people and communication skills for interaction with customers, subordinates, and management.

· Proficient in the Windows operating environment and the following software: Microsoft Word, Excel, and Outlook.

Competencies:

· Communications

· Customer Focus

· Safety

· Judgement and Decision Making

· Business Acumen