The Operations Support Specialist is a part of the operations team and is responsible for assisting the Superintendent as directed during the operations of discharge, load, and departure of assigned transportation, guaranteeing quality, security, safety, and efficiency in accordance with relevant operational and technical parameters. In addition, the Operations Support Specialist is responsible for assisting the Shop Foreman in his duties as determined by the Operations Manager.
- Work closely with terminal staff while handling cargo as directed safely and in a manner to complete tasks according to plans.
- Ensure that all required personnel are wearing Personal Protection Equipment (PPE), such as safety vests, safety toe boots, safety glasses, and protective hard hats when applicable, and report any violations to the Superintendent.
- May be required to assist in the investigation and reporting of damages and liabilities to the appropriate management and authorities.
- Supports, monitors, and troubleshoots, when necessary, ensuring data is accurate and informs terminal staff of any discrepancies.
- Reports problems and issues to the appropriate Manager of the operation.
- Must understand and adhere to safety procedures while implementing plans to address safety hazards.
- Assists the Superintendent and Shop Foreman to assure proper communication between all parties, vessels, customers, agents, and labor, as directed.
- Reports any deviation from company policies and procedures to the appropriate manager.
- Performs other related duties as required.
- High School Diploma or equivalent required.
- Minimum 2 years’ experience operating powered industrial truck-type equipment.
- Basic knowledge or principles of terminal operations.
- Knowledge of safety and accident prevention codes and regulations.
- Knowledge and understanding of cargo stowage and stability are strongly desired.
- Requires problem-solving skills to respond quickly and effectively to operational issues.
- Requires the ability to follow instructions in a fast-paced environment and be available to work varied hours and days.
Supervisory Responsibilities: No
Work environment:
- Must be able to work in rotating shifts, days, evenings, and nights.
- Must be able to work in extreme outdoor temperatures of hot and cold, extremely dusty conditions, and occasionally, conditions of high levels of noise.
- The ability to work in an environment that may be hazardous to persons unable to see and hear fast-moving equipment.
- The ability to drive 50%.
- The ability to operate various types of equipment.
$21.55-32.33 per hour
Compensation & BenefitsEligible employees (and their families) may qualify for medical, dental, and vision insurance, as well as having basic life and accidental death insurance, paid disability insurance, including paid parental leave if eligible, and an Employee Assistance Program. Employees will receive paid sick and vacation time, and company holidays if eligible. The company also offers paid bereavement leave, and paid jury duty. Eligible employees can enroll in our company's 401k plan, as well as a retirement plan. Employees will be eligible for discretionary and/or metric-based bonuses dependent on their position.Skills Required
- High School Diploma or equivalent
- Minimum 2 years' experience operating powered industrial truck-type equipment
- Basic knowledge or principles of terminal operations
- Knowledge of safety and accident prevention codes and regulations
- Knowledge and understanding of cargo stowage and stability
- Problem-solving skills to respond quickly and effectively to operational issues
What We Do
Founded by Fred R. Smith in 1949 as Bellingham Stevedoring Company, we began our first cargo handling operations in a small corner of Washington State. Driven by a pioneering spirit, our family-owned company saw steady growth over the years, expanding up and down the West Coast to operate a significant market share of the major international terminals in the eastern Pacific. Today, we have become a global enterprise spanning more than 260 locations across five continents. We continue to broaden our reach by developing new locations and upgrading existing facilities, providing some of the most technologically advanced facilities in the world. We partner to move commerce with efficiency, flexibility, and integrity. With operations across five continents and a vast network of interconnected transportation solutions, we open new opportunities that accelerate the growth and pace of global business. Improving the customer experience is at the heart of everything we do, so we make purposeful investments in people, facilities and technical innovations that deliver the greatest customer value.
