Operations Support Specialist

Extraordinary Care. Extraordinary Careers.

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Guardian Pharmacy of Southeast Florida, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Boca Raton, Florida.

Why Guardian Pharmacy of Southeast Florida? We’re reimagining medication management and transforming care.

Who We Are and What We’re About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Schedule: Monday- Friday 9-5 with availability 7am-6pm for vaccine clinics

*Pharmacy Technician License Required*

This role will be performed onsite at a closed-door pharmacy in Boca Raton, FL.

• Comprehensive training provided side by side with training team.

• Must be comfortable working in a high-volume environment.

• We offer full time benefits including health, vision, dental and matching 401k options

Working under general supervision, the Operations Support Specialist carries out administrative and operational duties that support the pharmacy’s daily activities.

Seasonal vaccine clinic support. The position is responsible for maintaining accurate administration, billing, documentation, and adherence to safety protocols.

Attributes Required:   

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy 
• Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation 

• Relational – ability to build relationships with business unit management and become “trusted advisor” 
• Strategy and Planning – ability to think ahead, plan and manage time efficiently 
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level 
• Team Oriented – ability to work effectively and collaboratively with all team members 

Essential job functions (include the following):

• Perform a variety of administrative tasks and/or operational support activities to optimize workflow operations.
• Respond to inquiries related to daily activities of work area, and act as a liaison between assigned work area and internal or external contacts to communicate appropriate information.
• Organize and prioritize tasks in order to complete assigned work based on direction from Supervisor. Update Supervisor on status accordingly.
• Serve as a resource for the assigned functional area answering questions and providing general information or follow-up as needed
• Assist in problem resolution through knowledge of policy, procedure and practice
• Perform other department-specific duties and other assignments as appropriate
• Ensure customer service standards are met for the facilities and patients we service
• Work collaboratively with other supervisors/functional areas ensure smooth and efficient workflow
• Screens vaccine recipients pre-vaccine for potential concerns as identified by facility guidelines
• Educates recipient and administers vaccine as indicated
• Documents vaccine administration using appropriate medical record system. Monitors pre and post vaccination for potential side effects and refers for additional assessment/care as indicated
• Collaborates effectively with all disciplines and levels of care regarding patient care
• Face to face visits, email, phone calls
• Other essential functions and duties may be assigned 

Education and/or Certifications:

• High School Diploma or GED required 
• Pharmacy Technician license/certification/registration Required

Skills and Qualifications:

• 2+ years of related experience 
• Advanced computer skills ; pharmacy operations system experience preferred/required 
• Ability to work independently and deliver to deadlines 
• Ability to solve problems with minimal direction 
• Great attention to detail and accuracy 
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines 
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate 

Work Environment:

• Ability to work flexible hours 

What We Offer:

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”
Compensation & Financial

• Competitive pay
• 401(k) with company match

Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)

• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts

Wellbeing

• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)

Time Off

• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.