Operations Support Specialist

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

The Hartford's Claims Centralized Operations Group is seeking a highly motivated individual to join their team. This role is responsible for providing support to the Claims organization. 

WORK ARRANGEMENTS:  This role will be Hybrid in Hartford, CT. The first 90 days will be in office full time (Monday-Friday). After 90 days you will be required to be in the office two days. 

RESPONSIBILITIES:
•    Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions to completion, referring to the appropriate resource. Type of line of business or tasks may vary based on need 
•    Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence 
•    Assigning or reassigning claim tasks or customer transactions to appropriate party 
•    Creating or updating professional correspondence including appropriate documentation within claim files 
•    Handling inbound and outbound calls professionally and with empathy to respond to customers’ needs; additionally, you may assist contact centers one day per week or as needed based on the broader organization demands 
•    Entering and/or assigning new claim losses 
•    Perform other duties as assigned 
•    Managing daily workload and productivity goals to ensure tasks are completed timely and accurately; avoids duplicate requests or escalations due to delays 
•    Demonstrating accountability by accepting and applying feedback received 
•    Communicating clearly and concisely to effectively convey information; clearly explains and/or compiles information necessary to process request 
•    Consistently providing professional, reliable, and prompt service; maintaining a positive attitude 
•    Making decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others 
•    Participating in all Hartford Way activities including attending and engaging in huddles, 1:1s and RCPS  
 

QUALIFICATIONS: 
•    Work hours:  Monday - Friday 8:30 a.m.- 5:00 p.m. EST
•    High school graduate or equivalent certification. 4-year college degree preferred 
•    Proficiency with Microsoft Office tools 
•    Ability to lift 20lbs 
•    Acceptable performance on pre-employment assessment tools 
•    Professional Demeanor 
•    Effective Communication Skills 
•    Strong Customer Service Orientation 
•    Time Management and Organizational Skills 
•    Work independently or collaborate effectively when needed 
•    Steppingstone skills: Empathy, Managing Time & Work, Critical Thinking, Decision Making 

INTERNET REQUIREMENTS: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service (we do not support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite). (2) Internet provider supplied modem/router/gateway must be hardwired to The Hartford issued computer with an ethernet cable (no Wi-Fi) (3) minimum 10 upload/300 download speeds are required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net  from your personal computer and provide speed test results.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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