IT Operations Support Specialist

Posted 20 Hours Ago
Be an Early Applicant
Andrews Air Force Base, MD
81K-147K Annually
3-5 Years Experience
Information Technology • Software
The Role
The IT Operations Support Specialist coordinates and tracks orders and directives relevant to the Air Force District of Washington's IT Services. They ensure effective communication between internal and external service providers, assess orders for mission applicability, and support senior stakeholders with timely project updates and quality assurance.
Summary Generated by Built In

Unleash Your Potential

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. 

If this sounds like an environment where you can thrive, keep reading! 

Leidos Digital Modernization Sector has a career opportunity for a Major Command Coordination Center (MCCC) Operations Support Specialist in support of the AFNCR IT Services program. The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), leased spaces, and alternate sites. The MCCC represents AFDW equities and priorities to the AFIN Mission Assurance Center (AMAC), DoD and AF Component. The MCCC coordinates, tracks and reports on all higher headquarter messages, orders, and directives. They will maintain communications and coordination between internal and external service providers in order to maintain situational awareness over the AFDW portion of the AFIN.

Your greatest work is ahead! 

The Mission
Leidos provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world’s toughest security challenges for customers with “can’t fail” missions. 

To explore and learn more, click here! 

Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your resume with us today!

Primary Responsibilities: 

  • Represents AFDW equities and priorities to the AFIN Mission Assurance Center (AMAC), DoD and AF Component.

  • Evaluate orders / directives to assess applicability to the mission, to include scope of impacted missions and internal tasked organizations.

  • Engage various technical experts and mission partners to make a coherent picture of overall risk, level of effort, completion criteria, timeline, and mission impact of downward directed actions. 

  • Coordinate, track and report on all cyber messages, orders and directives issued through Geographic and Functional Combatant Commands, (JFHQ-DoDIN, AFCYBEDR, or AFDW) to senior stakeholders.

  • Translate senior leader guidance and direction and transform that into the right internal actions with minimal follow-up. 

  • Assess if all required actions to close an order are complete and meet stakeholder / Enterprise quality criteria. 

  • Coordinate schedules to facilitate completion of tasks and deliverables, briefings/presentations, and project reviews.

  • Ensure adherence to project quality standards and reviews deliverables.

  • Advise the AFDW/CC, AFDW/A3/5/6, and 844 CG/CC on completion of cyber orders or inability to complete assigned tasks pertaining to AFNET, PMO, and AFDW-unique systems as required/directed by the AFDW/CC or delegated authority.

  • Advise AFDW Leadership, MAJCOM/CCs, AFCYBER (and subordinate units), DISA J6, on operational impacts of cyber orders to component missions.

  • Coordinate and review Plan of Action and Milestones (POA&Ms), with Geographic and Functional Combatant Commands, JFHQ-DoDIN, AFCYBER (and subordinate units), or DISA J6 to resolve operational impact issues when relief of orders is granted.

  • Ensure POA&Ms are completed for any requests for relief and/or mitigations.

  • Ensures waivers / delayed actions (POA&Ms) have merit and the right quality and rigor.

  • Evaluate if a POA&M is actionable in the timeframe stated and that timeframe and plan is acceptable in relation to the risk associated with it.

  • Provide direct follow-up with the owning organizations to keep them on the agreed timelines.

  • Escalates to senior government if or when the waiver / POA&M owner is unresponsible or uncooperative.

  • Recommends alternate solutions or disconnection / quarantines actions. 

  • Create and foster key stakeholder relationships with internal and external partners to drive timely and appropriate mission response. 

  • Act as AFNCR representative with external support agencies in order to deconflict unclear guidance and actions with Geographic and Functional Combatant Commands, JFHQ-DoDIN, AFCYBER, and DISA J6.

  • Must be available for 40-hour work week with the potential for off hours on-call response.

Basic Qualification:

  • Bachelor’s degree with a minimum of 4+ years of related experience. Additional years of relevant experience may be accepted in lieu of a degree.

  • Security+ce or equivalent level certification.

  • Currently possess a DoD Secret security clearance or higher.

  • Know how to track all Directives from USCYBERCOM or JFHQ-DODIN.

  • Proficiency with Excel.

  • Be able to brief status to leadership.

  • Familiar with ACT, ACAS, Vulnerabilities.

Preferred Qualifications:

  • Can assist owners with how to write POA&Ms.

  • Good Organization and Time Management/Prioritization.

  • Can handle additional task coverage for team members as needed.

  • Experience working in high visibility positions.

  • Ability to meet or exceed the customer needs and expectations.

Original Posting Date:2024-09-10

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $81,250.00 - $146,875.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

The Company
Alexandria, VA
27,104 Employees
On-site Workplace

What We Do

We Are Leidos

For 50 years we have been tackling some of the biggest problems that face our nation and our world.

OUR MISSION
Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.

Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.

Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.

Your most important work is ahead.

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