Join Marabu as an Operations Support Specialist and play a key role in keeping our airline running smoothly and efficiently. In this dynamic position, you will oversee day-to-day flight operations, coordinate with internal teams and external partners, support in disruption management, and help drive operational stability. If you have solid aviation experience, a sharp problem-solving mindset, and thrive in fast-paced environments - we would love to hear from you!
Main responsibilities:
- Oversee and coordinate airline operations (OPS) of Marabu in close collaboration with the Operational Control Center / Dispatch, focusing on passenger experience and wellbeing during all flights and irregularities
- Monitor the fulfilment of service agreements with external service providers
- Assess the financial impact of operational decisions (e.g. overnight vs. diversion, EU261 compensation vs. leasing external ACMI, etc.)
- Handle administrative tasks such as emails and daily, weekly, and monthly reporting
- Provide ad-hoc support in case of disruptions (in collaboration with operational departments such as OCC, Crew Control, MOCC, etc.)
- Take an active role in finding quick and practical solutions for passengers affected by delays, cancellations, diversions, or overbookings
- Support and guide airport stations in handling passenger issues (e.g. ticketing, immigration, or DCS system topics)
- Participate in the development of new processes and tools to enhance team efficiency
Requirements
- Airline operations and/or passenger handling/support experience in the aviation industry
- Understanding of operational processes of a commercial airline in the EASA environment
- Proficient in MS Office, especially Excel
- Ability to think out of the box to find creative and financially reasonable solutions
- Excellent communication skills
- A solution-oriented attitude with attention to details
- An operations-focused and customer-oriented mindset
- Fluency in English (additional languages, such as German, are an advantage)
- Applicants must have the legal right to work in the European Union (valid work permit or EU citizenship required)
Benefits
- Inspiring and truly unique experience at the newest Estonian airline
- Additional 7 days of vacation per year
- Stebby allowance
- Staff discounted flight tickets (myID travel)
- Development and career opportunities
- Flexible working environment
- Opportunity to work with a dynamic and multicultural industry-leading team
- A modern office in Ülemiste, filled with exciting office events
Skills Required
- Airline operations and/or passenger handling/support experience in the aviation industry
- Understanding of operational processes of a commercial airline in the EASA environment
- Proficient in MS Office, especially Excel
- Ability to think out of the box to find creative and financially reasonable solutions
- Excellent communication skills
- A solution-oriented attitude with attention to details
- Operations-focused and customer-oriented mindset
- Fluency in English
- Additional languages such as German
- Legal right to work in the European Union (valid work permit or EU citizenship)
What We Do
Marabu Airlines OÜ is an Estonian leisure airline founded in Tallinn in November 2022. The carrier connects travelers from Germany with holiday destinations around the Mediterranean, Egypt, the Canary Islands, Portugal, and Spain. It operates modern Airbus A320neo aircraft and emphasizes caring, reliable, comfortable, and efficient service, helping passengers reach seaside vacations with a contemporary, customer-focused travel experience for leisure travelers.
