Operations Support, Senior Analyst

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Pets Best is seeking an Operations Support, Senior Analyst who will report to the Senior Manager, Operations Business. The Operations Support, Senior Analyst is responsible for strengthening Pets Best’s regulatory foundation and operational consistency to support accelerated growth and increasing compliance demands. Responsibilities include end‑to‑end regulatory screening oversight—such as OFAC and ensuring carrier‑driven and regulatory updates are properly integrated across the organization with associated risks clearly identified and escalated.

Beyond core regulatory duties, this position supports procurement coordination, process documentation and improvement, licensing support, vendor management, and cross‑functional project initiatives. The role operates with high visibility to Leadership and requires strong communication, regulatory awareness, and consistent operational follow‑through. Opportunities for expanded scope and growth may emerge as organizational needs evolve.

Job Location: Remote – USA

                          CST Time Zone Preferred   
  

Main Responsibilities:  

Regulatory & Operational Risk Support:

• Execute end‑to‑end regulatory screening requirements, including OFAC oversight.

• Support the integration of carrier and regulatory changes by identifying operational risks, escalating impacts, and ensuring changes are fully embedded across Pets Best processes.

• Maintain accurate documentation, operational rigor, and compliance alignment.

Procurement Operations & Vendor Performance Management:

• Support vendor onboarding, training, implementation, and performance development.

• Oversee production outputs and quality from external resources.

• Create and maintain onboarding checklists for new vendors.

• Gather required documents and paperwork for operational and vendor needs.

• Monitor data, identify trends, and escalate issues or opportunities with vendors.

• Act as a liaison between Pets Best and external vendors.

• Communicate with vendors regarding project status, onboarding timelines, training plans, and process updates.

Vendor‑Focused Operational Execution:

• Interpret and apply company policies related to vendor operations.

• Coordinate with external teams to meet vendor-dependent project deadlines.

Operational Excellence & Team Performance:

• Contribute to team quality, turnaround times, operational consistency, and emerging KPIs.

• Support process documentation, identify improvement opportunities, and assist with implementation.

Project & Workflow Oversight:

• Provide day-to-day work direction to contracted or external resources as appropriate.

• Review work results and maintain workflow productivity.

• Manage major or complex projects, including delegation and review of deliverables.

• May oversee large processes or multi-functional project streams with limited oversight.

Additional Responsibilities:

• Support procurement efforts and internal operational initiatives.

• Collaborate cross-functionally across the organization.

• Assist with business process accountabilities as directed.

• Support ad hoc projects and other duties as assigned.

Basic Qualifications:  

• 5 years of relevant experience, with at least 3+ years in the insurance industry and/or regulatory operations.

• Experience supporting regulatory, compliance, operational risk, or process-driven functions.

• Proven ability to manage multiple workflows with consistency and accuracy.

• Strong interpersonal and cross-functional collaboration skills.

• Effective verbal and written communication skills with all levels of leadership.

• High reliability with consistent follow-through and proactive problem-solving.

• Strong attention to detail and commitment to documentation accuracy.

• Proficiency in Microsoft Office Suite, Teams, and standard business tools.

• Associate’s Degree or equivalent work experience.

• Agile and composed amidst fast-changing priorities.

• Forward-thinking, anticipating needs, risks, and operational gaps.

• Comfortable seeking clarity during uncertainty.

• Builds strong cross-functional relationships.

• Professional and confident communicator at all levels.

• Strong personal accountability and commitment to quality.

Expected Hours of Work:

• This is a full-time position: Days and hours to be determined by needs of business.  Hours to be determined between employee and director

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All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)