The main goal of this position is to provide operational support by processing requests, maintaining records, updating systems, and delivering high-quality service to the business.
Key Responsibilities:
1. Process requests according to business requirements.
2. Create and update records in underwriting, workflow, and financial systems.
3. Prepare and send policy documents and wordings as requested.
4. Handle midterm transactions, including endorsements, cancellations, reversals, and rebookings.
5. Respond to business queries and provide required information to progress requests.
6. File completed transactions in the appropriate system.
7. Support additional tasks such as certificate issuance, claims experience, letter of authority processing, and broker transfers.
8. Assist with urgent requests and complete work within required timelines.
9. Attend training and complete required certifications.
10. Support multiple countries as needed.
11. Contribute at least one continuous improvement idea annually.
- Open for fresh graduates
- Okay with temporary employment
- Minimum 1 year of BPO experience is preferred but not required.
- Good computer skills, especially MS Word and Excel.
- Strong attention to detail and ability to manage multiple tasks.
- Good written and verbal communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong customer service mindset and professionalism.
- Ability to handle sensitive information confidentially.
Languages:
English, and an Asian language is preferable
Skills Required
- Open for fresh graduates
- Okay with temporary employment
- Minimum 1 year of BPO experience
- Good computer skills, especially MS Word and Excel
- Strong attention to detail and ability to manage multiple tasks
- Good written and verbal communication skills
- Ability to work independently and collaboratively in a fast-paced environment
- Strong customer service mindset and professionalism
- Ability to handle sensitive information confidentially
- English language proficiency
- Asian language proficiency
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
