The Role
Manages operational support across BeLux rental stations by tracking performance metrics, coordinating group project rollouts, organizing station audits, promoting operational excellence, resolving customer complaints, and supporting payment terminals and internal systems.
Summary Generated by Built In
We are committed to promoting our talent from within, so if you are looking for a new challenge and want to boost your career, talk to your line manager and apply for the opportunity below.
We are currently recruiting in Belgium for the following position: Operations Support Manager for BeLux.
What You'll Be Doing
- Performance Tracking: creating a weekly overview of station performance across all relevant key metrics, including the utilization of WaND/Esig, Kiosk, MDMS, and Care-items (NPS, Google reviews).
- Project Deployment: ensuring an improved and smoother rollout of operational projects initiated by the Group (e.g., the implementation of new uniforms).
- Station Audits: planning and organizing regular operational audits within the rental locations.
- Operational Excellence: fostering and developing an operational excellence mindset among the Station Managers.
- Complaint Management: following up on customer complaints and collaborating with Station Managers to design and implement effective action plans.
- Technical Support: serving as the primary point of contact for stations experiencing technical issues with payment terminals or internal systems (such as MDMS, WaND and Wizard).
What You'll Bring
- 2+ years of hands-on experience
- Strong proficiency
- Excellent communication skills: able to engage with business stakeholders
Skills Required
- 2+ years of hands-on experience
- Strong proficiency
- Excellent communication skills and ability to engage with business stakeholders
Am I A Good Fit?
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The Company
What We Do
Avis Budget Group, Inc. is a leading global provider of mobility solutions, primarily involved in vehicle rental and car sharing services through its brands Avis, Budget, and Zipcar.
