Jobs at Avis Budget Group, Inc.

Entry-level operations supervisor who trains across production, customer service, and counter sales; then supervises daily operations to maximize fleet, revenue, and customer satisfaction; coaches return agents, develops staff, assesses performance, and ensures policy/procedure compliance.

Coach and mentor counter sales staff to increase revenue; partner with operations and local managers to identify revenue opportunities; monitor sales effectiveness; develop and deliver training and materials; analyze business needs and recommend sales improvement plans.

Respond to HR queries via phone, chat, and case systems; research and resolve issues using HR systems (Workday, Employee Portal); document transactions, maintain compliance, meet SLAs, and help improve HR service processes.

Provide specialized customer service and administrative support to corporate accounts to retain and grow business. Handle inquiries, billing issues, reservations, executive-level requests, promote offers, maintain corporate account records, and coordinate with field operations and account teams.

Participate in an eight-week hands-on operations training program with rotations through Sales, Logistics, and Customer Service. Transition into a supervisory role to oversee daily operations, fleet and revenue optimization, employee management, and customer satisfaction. Receive mentorship and career advancement toward Area Vice President.

Serve as the frontline Avis First customer experience specialist delivering and collecting vehicles, coordinating logistics, communicating with customers via phone/text/email/app, greeting and assisting customers, handling luggage, and ensuring a premium, personalized rental experience while working on-site in varied weather and hours.

Provide front-line, premium customer service to Avis First customers by delivering and collecting vehicles, coordinating logistics, communicating via phone/text/email/app, greeting customers, assisting with luggage, and ensuring a personalized, professional rental experience.

As a Customer Experience Specialist, you will provide personalized service, ensure a seamless rental experience, and communicate with premium customers effectively.

Provide premium, personalized customer service for Avis First customers by delivering and collecting vehicles, coordinating logistics, communicating proactively, assisting customers on arrival, and ensuring smooth, professional interactions.

Participate in an eight-week rotational training across Sales, Logistics, and Customer Service. After training, supervise daily operations and sales functions to maximize fleet use, revenue, customer satisfaction, and employee performance. Receive mentorship with career progression toward Area Vice President in a Fortune 500 company.

Lead and build a centralized Customer Insights & Analytics function to unify Voice of the Customer across channels, deliver actionable insights, establish CX metrics and governance, develop advanced analytics (driver analysis, CLV), influence cross-functional partners and senior leadership, and oversee analytics tools, data integration, and team scaling to drive measurable improvements in customer experience and business outcomes.

Serve as HR business partner for a ~450-employee field location delivering HR programs, compliance, talent management, leadership development, performance management, coaching, succession planning, and support for union and non-union matters to align workforce needs with company goals.

Lead execution and optimization of lifecycle, promotional, transactional, and triggered communications across email, SMS, and push for Avis, Budget, and Zipcar. Manage customer journeys (abandonment, onboarding, retention), analyze campaign performance, identify optimization and testing opportunities, and improve CRM workflows while collaborating cross-functionally to drive engagement, conversion, retention, and lifetime value.

Participate in an eight-week hands-on training program with rotations through Sales, Logistics, and Customer Service. Transition into a supervisory role overseeing daily operations, fleet utilization, revenue, customer satisfaction, and employee management. Receive mentorship and career development toward Area Vice President.

As a Customer Experience Specialist, you will provide personalized service to ensure a seamless rental experience, handling logistics, communication, and customer satisfaction.

Manage and grow a portfolio of leisure accounts and partnerships, hit revenue targets, negotiate renewals, lead business reviews, coordinate with Marketing and Pricing, and handle day-to-day account service and reporting.

Lead strategy and growth for global Travel Management Company (TMC) partnerships and corporate travel agencies. Own revenue targets across a $500M+ book, manage a direct report, drive renewals, negotiations, upsell/cross-sell, and partner satisfaction. Use data to forecast performance, influence cross-functional stakeholders, resolve escalations, and represent the company at industry events.

Partner with business teams to design, develop, and deploy advanced analytics and BI solutions. Perform data analysis, draw actionable conclusions, recommend improvements, and build monitoring processes to measure solution performance and value.

Lead risk-based IT audits across mainframe, cloud, ERP, and enterprise environments. Assess IT governance, ITGC, cybersecurity, third-party and OT controls; coordinate SOX testing; report findings to leadership; drive remediation and build team technical audit capability.

Lead and develop a district of rental locations to operational and financial success: set goals, forecast and manage budgets and fleet, oversee maintenance, drive sales and marketing initiatives, ensure QA standards, hire and develop managers and staff, and build local business and government relationships.