Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.
As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.
As an Operations Support Executive, you will be responsible for managing customer queries and complaints and providing product support and information to the clients. You will also process contracts and legal documents, making modifications on the client packages/order and escalate complaints across a number of communication channels.
In this role, you will:
- Communicating with clients through various channels providing product and service information and resolving product and service problems.
- Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Processing contracts and legal documents.
- Keeping record of customer interactions, transactions, comments and complaints.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- A minimum of secondary education
- Preferably Undergraduate in business
- At least 1-2 years of experience in a Customer Support role
- Knowledge of ticketing systems and Customer support practices
- Excellent verbal and written communication skills
- Strong organization skills
- Problem-solving and multi-tasking skills
- Patient
- Flexible
- Enthusiastic
- Empathy/Compassion
Benefits
- A fast paced, high performing team.
- Multicultural environment with over 60 different nationalities
- Competitive Tax-free Salary
- Comprehensive Health insurance
- Annual Air Ticket Allowance
- Employee discounts at multiple vendors across the emirates
- Rewards & Recognitions
- Learning & Development
Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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What We Do
Bayut.com is one of the top players of the UAE online real estate market. Bayut not only provides its audience with an exceptional online user experience but is also very well known among Real Estate Agencies for its team’s dedication in Account Management and for its qualified leads that contribute towards substantial business.
UAE has a popular name in the world when it comes to Real Estate. Whether it’s an individual looking for a place to live or an investor looking to deploy their capital, Bayut is always there to help you make the most of this opportunity. We offer a comprehensive set of listings, with information that is hard to locate on other platforms. Our goal is to provide the best value to end-customers and offer the best service to agencies and brokers and we all strive every day to achieve that everyday
