Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
IMPAXX is seeking an Operations Support Coordinator to join our Client Service team. This role is central to the day-to-day execution of operations, supporting high-volume case management workflows and ensuring accuracy, timeliness, and consistency across client files.
The Operations Support Coordinator plays a key role in managing processes tied to Medicare Set-Aside workflows, coordinating documentation, and supporting communication between internal teams, government contractors, and customers. This position is well-suited for someone who is highly detail-oriented, thrives in a structured environment, and is comfortable managing large volumes of data while meeting firm deadlines.
Success in this role comes from a strong commitment to accuracy, organization, and responsiveness. The position requires a disciplined approach to task management, the ability to navigate detailed processes, and a professional communication style when engaging with both internal and external stakeholders.
This is a remote position that operates on a Pacific Standard Time (PST) schedule — candidates in any time zone are welcome, but must be available through at least 4:00 PM PST each day.
Key areas of responsibility include:
- Accurately entering and maintaining high volumes of data within the case management system
- Reviewing incoming referrals and ensuring all documentation is properly uploaded and aligned with client requirements
- Processing incoming and outgoing mail and coordinating file-related documentation
- Initiating and managing conditional payment investigations and submitting authorizations to Medicare
- Following up on case status through contractor portals and direct outreach as needed
- Requesting and tracking final demand and closure letters
- Managing open files and supporting workflows tied to the Medicare Set-Aside process
- Communicating with government contractors, teammates, and customers through both written and verbal channels
- Preparing and distributing standardized correspondence and documentation
- Monitoring deadlines and ensuring files are processed in accordance with service requirements
- Escalating customer concerns and collaborating across teams to drive resolution
Qualifications and profile:
- High school diploma or equivalent required; additional education preferred
- Proficiency in Microsoft Office, including Outlook, Word, Excel, and PDF tools
- Ability to manage high-volume workloads while maintaining strong attention to detail and accuracy
- Strong written and verbal communication skills with a professional, customer-focused approach
- Comfortable working within structured processes and meeting defined deadlines
- Ability to collaborate effectively across teams and adapt to shifting priorities
- Experience in workers’ compensation or Medicare-related processes is beneficial but not required
Pay Range
18 - 20 HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- High school diploma or equivalent
- Proficiency in Microsoft Office, including Outlook, Word, Excel, and PDF tools
- Strong written and verbal communication skills
- Experience in workers' compensation or Medicare-related processes
Brown & Brown Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brown & Brown Insurance and has not been reviewed or approved by Brown & Brown Insurance.
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Healthcare Strength — Healthcare offerings are broad, spanning medical/Rx, dental, vision, life, disability, and added programs alongside Lyra access with up to eight no‑cost coaching or therapy sessions for teammates and covered dependents. Breadth extends to fertility/adoption solutions, second‑opinion services, diabetes care, and Medicare advocacy.
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Retirement Support — The 401(k) program includes an employer match up to 4% (100% of the first 3% plus 50% of the next 2%) with immediate vesting. Savings support is positioned as a core element of the total‑rewards package.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is available, and the company emphasizes an ownership mindset with a large share of teammates as shareholders. This creates accessible equity participation alongside retirement savings.
Brown & Brown Insurance Insights
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
