Working within a small, collaborative operations team, the Operations Support Coordinator plays an important role in supporting the day-to-day administration of the business. The position is responsible for maintaining accurate operational data, processing purchase orders and invoices, managing product and customer information within Zoho, and coordinating the flow of information between internal teams and the warehouse.
This is a highly administrative position where success is driven by exceptional attention to detail, accuracy, initiative and the ability to identify discrepancies before they become issues. While the role provides occasional backup support to the Customer Service team, there is minimal direct customer interaction and works primarily with internal stakeholders.
- Process purchase orders and invoices accurately and in a timely manner.
- Maintain product master data, SKU information and pricing within Zoho, ensuring records remain accurate and up to date.
- Create and maintain customer accounts in Zoho following internal approval processes.
- Prepare and distribute packing slips and operational documentation to the warehouse to support daily dispatch activities.
- Liaise with warehouse staff and internal departments to obtain information required for daily operations.
- Update and maintain daily operational reports, ensuring information is complete and accurate.
- Monitor operational data and identify discrepancies or issues requiring investigation.
- Assist in maintaining data integrity across business systems and contribute to ongoing process improvements.
- Provide administrative support across the operations function as required.
- Provide backup support to the Customer Service team during periods of leave or increased workload.
- Perform other duties consistent with the position as required.
Requirements
- Previous experience in an operations administration, inventory administration, purchasing or similar administrative support role.
- Experience using Zoho or comparable ERP/CRM systems would be highly regarded.
- High level of accuracy with exceptional attention to detail.
- Strong organisational and time management skills with the ability to manage multiple priorities.
- Demonstrated critical thinking and problem-solving abilities.
- Ability to work independently while collaborating effectively within a small team.
- Strong written and verbal communication skills for internal stakeholder coordination.
- Experience working within distribution, wholesale, logistics or inventory-based environments would be advantageous.
Benefits
Why Join Twoconnect?
We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:
- Permanent work from home
- Monday–Friday: 5:00 AM – 2:00 PM PHT (adjustments will be made for daylight saving time)
- HMO with 2 free dependents and medical reimbursements
- Government-mandated benefits
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities. We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.
Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.
Skills Required
- Previous experience in operations administration, inventory administration, purchasing or similar administrative support role.
- Experience using Zoho or comparable ERP/CRM systems.
- High level of accuracy with exceptional attention to detail.
- Strong organisational and time management skills with the ability to manage multiple priorities.
- Demonstrated critical thinking and problem-solving abilities.
- Ability to work independently while collaborating effectively within a small team.
- Strong written and verbal communication skills for internal stakeholder coordination.
- Experience working within distribution, wholesale, logistics or inventory-based environments.
What We Do
Twoconnect is an Australian-owned managed offshoring services provider that helps businesses scale by connecting them with skilled remote professionals in the Philippines. They provide comprehensive managed services, including talent sourcing, recruitment, IT setup, onboarding, and ongoing HR and performance management. Their mission is to empower people with global employment opportunities while helping clients reduce operational costs and improve efficiency through seamless cultural and operational integration.
