“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”
Job Summary
The Operations Support Coordinator will help optimize operational processes and procedures for maximum efficiency while maintaining quality standards. The Support Coordinator will help assemble the Optimization Department’s organization and help with troubleshooting and problem-solving operational issues. They will champion access to care operations and other operational and administrative duties for the Operations Department. This position will help the operations team support the flow of patients through different areas of the Sanitas health care ecosystem.
Essential Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exemplifies Sanitas USA’s vision, missions and values in goals and programs across all operations.
- Supports the management of day-to-day operational initiatives with measurable outcomes while formulating objectives, goals, and strategies collaboratively with other stakeholders.
- Supports access to care operations and operational duties for the operations department.
- Helps to prepare reports for operational leadership highlighting progress towards attaining goals and objectives and facilitates the meetings.
- Assists in identifying operational inefficiencies and develops the change strategies for successful optimization of workflows, processes and protocols--leading into implementation.
- Adheres to a patient centered and positive, healthy work environment.
- Collaborates, coordinates, and communicates closely with the entire Optimization Department, Implementation and Deployment department, Process Improvement Teams, Project Management teams, Business + Data Analyst teams and other departments as it fits.
- Attends huddles, and supports to implement performance improvement or lean initiatives related to operational workflows and processes.
- Supports assessment of all services, helps identify problems, utilizes data to analyze and proposes innovative approaches for solutions.
- Assists Operations teams with patient care activities as directed.
- Must have the ability to handle multiple tasks at one time.
- Performs miscellaneous job-related duties as assigned.
- Ensures that standard workflows and proposed protocols and procedures are followed to ensure success of daily operations.
- Supports all centers, nationally, as needed to ensure continuity of operational excellence.
- Coordinates the division’s office organization and aids with patient care activities.
- Performs miscellaneous job-related duties as assigned.
- This position is fully remote.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Required Education
- High school diploma or GED.
Required Experience
- Relevant experience (0-2 years)
Required Licenses and Certifications
- N/A
Required Knowledge, Skills, and Abilities
- Collaborative skills to work in a cross functional matrix environment and amongst different team members.
- Ability to communicate effectively both orally and in writing and customer service oriented.
- Phenomenal organizational, presentation, interpersonal and communications skills, both written and oral to succeed in delivering results.
- Ability to respond to emails timely and effectively and to take direction from a wide variety of professionals.
- Strong skill and experience in liaising, influencing, and negotiating with staff, across all levels, and resolving conflicts.
- Strong creative and innovative decision-making, analytical and problem-solving capabilities.
- Positive, can-do attitude coupled with a sense of urgency.
- Demonstrated advanced working knowledge of Microsoft Word and Excel and G-Suite.
- Strong critical thinking skills to problem solve.
- Comfortable with change, ambiguity, complexity, and high-pressure situations.
- Exceptional in establishing priorities with independent coordination of day-to-day aspects.
- Effective organizational, planning and project management abilities.
- Ability to function independently and deal with multiple, simultaneous projects.
Preferred Qualifications
- Previous experience directly related to the duties and responsibilities specified and related work experience at a hospital or health system preferred.
- Demonstrated experience and knowledge of eClinicalWorks preferred.
Financial Responsibilities
This position does not currently handle physical money or negotiates contracts.
N/A
Budget Responsibilities
This position does not have budget responsibilities.
N/A
Languages
English
Advanced
Spanish
Preferred
Creole
Preferred
Travel
Not Required
N/A
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Environmental Conditions
Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
Physical/Environmental Activities
Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren’t essential to job performance.
Working Condition
Not Required
Occasionally
(1-33%)
Frequently
(34-66%)
Constantly
(67-100%)
Must be able to travel to multiple locations for work (i.e.
travel to attend meetings, events, conferences).
X
May be exposed to outdoor weather conditions of cold,
heat, wet, and humidity.
X
May be exposed to outdoor or warehouse conditions of loud
noises, vibration, fumes, dust, odors, and mists.
X
Must be able to ascend and descend ladders, stairs, or other equipment.
X
Subject to exposure to hazardous material.
X
Skills Required
- High school diploma or GED
- Relevant experience (0-2 years)
- Collaborative skills to work in a cross-functional matrix environment
- Effective oral and written communication and customer service orientation
- Strong organizational, presentation, interpersonal and communication skills
- Ability to respond to emails timely and take direction from a wide variety of professionals
- Experience liaising, influencing, negotiating with staff and resolving conflicts
- Analytical and problem-solving capabilities with strong critical thinking
- Positive, can-do attitude with a sense of urgency and comfort with ambiguity and pressure
- Advanced working knowledge of Microsoft Word, Excel, and G-Suite
- Ability to establish priorities and independently coordinate day-to-day aspects and multiple projects
- Demonstrated experience at a hospital or health system
- Demonstrated experience and knowledge of eClinicalWorks
- Spanish language skills
- Creole language skills
- English language (advanced)
What We Do
Sanitas is a leading multinational health business group with over 40 years of experience. Originally founded as an insurance provider in Colombia, it expanded across Latin America and entered the United States in 2014 through a strategic alliance with GuideWell. The company focuses on providing high-quality, comprehensive, and culturally relevant medical care and health insurance services to diverse communities through its network of medical centers.
