Operations Support Associate (KYC)

Posted 21 Hours Ago
Be an Early Applicant
Manila, First District NCR, National Capital Region
Junior
Logistics • Software • Transportation
The Role
The Operations Support Associate will ensure the accuracy of driver support data, improve offboarding processes, and develop strategies for driver retention by analyzing data and collaborating with other teams on engagement programs.
Summary Generated by Built In

Founded in Hong Kong in 2013, Lalamove is an on-demand delivery platform born with a mission to empower communities by making delivery fast, simple, and affordable. At the click of a button, individuals, small businesses, and corporations can access a wide fleet of delivery vehicles operated by professional driver partners.


Powered by technology, we seamlessly connect people, vehicles, freights and roads, moving things that matter and bringing benefits to local communities in 11 markets across Asia and Latin America.

What you'll do:

  • Ensure accuracy of all data related to Driver Support
  • Develop a process improvement for all Offboarding, KYC, Cashout, Insurance, COA,
  • Change Driver Info
  • Develop and implement strategies to retain existing drivers.
  • Analyzes data to identify trends affecting driver retention.
  • Collaborates with other teams for targeted driver engagement programs.

What we seek:

  • Someone with keen attention to details, a love for clerical work and a background in insurance

What you'll need:

  • 1-2 years of administrative assistance experience
  • Must know how to effectively use PIVOT and VLOOKUP functions in Google Sheets
  • Background in insurance would be preferrable
  • Must be willing to work in the Paranaque Integrated Terminal Exchange (PITX)

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice


To learn more about Lalamove Philippines, please visit follow our LinkedIn Page: www.linkedin.com/company/lalamove/

Top Skills

Google Sheets
The Company
HQ: Kowloon Tong,
4,387 Employees
On-site Workplace
Year Founded: 2013

What We Do

Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.

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