Operations Support Administrator

About Hilton-Baird Collection Services

Hilton-Baird Collection Services is an experienced and FCA-authorised commercial debt collection agency, with a proven track record in delivering excellent results on behalf of our clients.

Established in 2001, we provide tailored debt recovery and credit control solutions to businesses of all sizes, from start-ups to large corporate entities, as well as the biggest banks, independent financiers and Insolvency Practitioners across the UK and Europe.

Hilton-Baird is part of FRP Advisory Group, a leading national business advisory firm with 35 offices and more than 850 team members, including over 100 Partners, across the UK and overseas. We’re a group that values clarity, integrity, and considered thinking - and we’re always looking for talented people to help our clients make confident, informed decisions.

Role overview

The primary responsibility of the Operations Support Administrator is to act as support for the business, encompassing all duties and responsibilities required to service the administration needs of Hilton-Baird Collection Services and the wider Hilton-Baird Group.

The Operations Support Administrator will be responsible for meeting personal and team targets, and ensuring that the highest levels of quality and efficiency are maintained.

Key Responsibilities

• Data entry and transposition from source format to Excel
• Loading of instructions on the Saleslogix collections platform
• Filing and retrieving paperwork
• Answering / screening phone calls and resolving queries
• Supporting the collections team in their duties
• Any other duty that is required as part of a special project

This is an operational role within the collections team of Hilton-Baird Collection Services and the role reports directly to the Head of ABL Services.

• Excellent communication skills and telephone manner
• Educated to GCSE standard or above
• Preferably hold business or professional qualifications
• High level of attention to detail
• Computer proficiency – Word, Excel, Outlook and Sage or a similar accounts system
• Proven team player with excellent interpersonal skills
• Able to work on their own initiative and as part of a team
• Hard worker
• Punctual and reliable

Our Values

• Straightforward: We provide clear, no-nonsense advice
• Confident: Our guidance is backed by expertise and evidence
• Pragmatic: We focus on practical solutions and tangible outcomes
• Real: We are professional yet approachable, understanding the challenges our clients face

Our Commitment to You and the Environment

At FRP, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on the natural environment.

We are always striving to improve in all areas – whether it’s our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape.

We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services — regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive.

Our learning and development programmes enable us to invest in growing our employees’ careers. We aim to empower our team members to each achieve their potential.

We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.