We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for an Operations Admin Staff to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Job Responsibilities:
Scheduling with our customers of all installations
Manage fast turnaround times and ensure installations has short lead times.
Handle customers enquiries via inbound calls and email correspondence.
Escalates enquiries or issues to relevant departments and ensure proper follow-up;
Ensure quality customer service and maintaining good phone etiquette;
Provide customer support activities;
Quality checking of new processed sales agreement;
Assist with any administrative duties and to perform any ad-hoc duties, as and when required.
Job Requirements:
Graduate of Diploma or Bachelor's degree in Business Administration, Operations Management, or Office or Administrative Management courses.
Project management experience will be beneficial.
Open for Fresh Graduates or with 6 months of experience in scheduling in logistics/ delivery company, or any admin-related experience.
Proficient with Microsoft Office applications, must be skilled in Excel
Excellent communication and interpersonal skills
Willing to render overtime if needed
Highly organized and with a sense of urgency
Meticulous and with strong attention to details
A very good understanding of the Philippine geography is preferred
Can work onsite in Makati City, NCR
Skills Required
- Diploma or Bachelor's degree in Business Administration, Operations Management, Office Management, or Administrative Management
- Open to fresh graduates or candidates with six months of scheduling, logistics, delivery, or administrative experience
- Proficiency with Microsoft Office applications, including strong Excel skills
- Excellent communication and interpersonal skills
- Willingness to work overtime when needed
- Highly organized with a sense of urgency
- Meticulous with strong attention to detail
- Good understanding of Philippine geography
- Project management experience
- Ability to work onsite in Makati City, NCR
What We Do
Cartrack is a global smart-mobility company providing fleet management and telematics via a scalable Software-as-a-Service platform. Combining IoT GPS devices, real-time tracking and analytics, Cartrack helps businesses improve vehicle safety, efficiency and productivity across multiple markets. The company operates in many countries and supports installation, maintenance and data-driven fleet optimisation services for commercial and consumer fleets.
