Oversee the full process of training operations, including planning, scheduling, resource allocation, and delivery. Ensure all training jobs are executed efficiently, on time, and in compliance with internal procedures and global requirements.
Manage and allocate workload within the team and ensure effective resource planning across training programs.
Coach, mentor, and evaluate team performance; support capability development and succession planning.
Oversee trainer allocation and utilization (internal & external trainers). Ensure trainer readiness, qualification, and performance meet required standards.
Work closely with Sales and other departments to ensure alignment between customer expectations and delivery capability.
Proactive in working with the Sales team, relevant persons and superiors to solve the issue
Ensure consistent, high-quality customer experience across all training services. Handle customer issues if any.
Manage Financial & Performance Management: manage operational KPIs including utilization rate, cost control, and efficiency. Support revenue achievement. Monitor training profitability (trainer cost, logistics, margin optimization).
Standardize processes, templates, and tools related to the operation. Lead and support implementation of systems (LMS, digital tools...).
Collaborate with Sales, Marketing, Finance, and Technical teams to ensure seamless service delivery.
Support new program launches, campaigns, and strategic initiatives of the Academy.
Promote the ideas of improvement for Operations area
Work flexibly with clients to achieve satisfactory output
QualificationsBachelor’s degree in Business Administration, Education, or related field.
Minimum 3 years of experience in operations activities control, service delivery, or similar roles. At least 2–3 years of experience in team management.
Experience in services, has knowledge aboute certification bodies, or consulting organizations is an advantage.
Strong leadership, planning, and problem-solving skills.
Excellent communication and management skills
Fluent in English and Vietnamese (both written and spoken).
Proficiency in MS Office (Excel, PowerPoint, Word) and training management tools.
Skills Required
- Bachelor's degree in Business Administration, Education, or related field
- 3 years of experience in operations activities control or service delivery
- 2-3 years of experience in team management
- Fluent in English and Vietnamese (both written and spoken)
- Proficiency in MS Office and training management tools
SGS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SGS and has not been reviewed or approved by SGS.
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Healthcare Strength — Core medical, dental, and vision coverage is part of the U.S. package and is generally viewed as adequate even if not standout. Company information also underscores healthcare coverage as a standard element of the offering.
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Retirement Support — A 401(k) is commonly included in the U.S., and group disclosures reference post‑employment benefit plans in select regions. These components provide a baseline of retirement security beyond core pay.
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Strong & Reliable Incentives — Annual incentive/bonus structures are part of the compensation mix and cited positively in some regions and roles. Punctual pay is also highlighted as a plus.
SGS Insights
What We Do
SGS is the world's leading Testing, Inspection, and Certification company, providing quality and safety control services.
