Operations Supervisor

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers.  CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Supervises daily warehouse operations, coordinating departments, maintaining workflow efficiency, and supporting P&L targets and operational objectives. This position involves supporting production processes, assisting with budget management, and ensuring compliance with company policies and industry regulations.

1st Shift: 8:00AM - 4:30PM, Monday-Friday

Responsibilities:

• Supervise and coordinate daily warehouse activities, including receiving, storage, order fulfillment, and shipping, ensuring tasks are completed accurately and on time.
• Assists in P&L forecasting and analysis, alongside labor planning and scheduling.
• Enforce operational policies and procedures to improve workflow efficiency.
• Offer suggestions for ongoing process enhancements and support the implementation of new procedures.
• Instill a culture of on-time delivery, timeliness, and adherence to quality standards throughout the organization.
• Provide first level of support for any escalated issue during work shift.
• Provide leadership and guidance to warehouse staff, fostering a positive team culture and providing performance feedback.
• Collaborate with cross-functional teams to coordinate operations and address customer needs.
• Communicate effectively with management and customers to ensure SLAs are met and issues are promptly resolved.
• Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
• Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• Utilize warehouse management systems and technology tools to track inventory and monitor performance metrics.
• Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
• All other duties assigned, based on the business the warehouse supports.

Required Skills and Experience:

• 2+ years of leadership experience (preferably in a high-volume production or distribution environment).
• Skilled in managing a busy workload, organizing tasks, and consistently meeting deadlines.
• Possess solid analytical and numerical abilities, capable of analyzing data and spotting trends to support decision-making.
• 2+ years of leadership experience (preferably in a high-volume production or distribution environment).
• Able to work independently and engage actively in warehouse operations.
• Familiarity with warehouse management systems (WMS), inventory control software, and MS Office.
• Demonstrates effective leadership and interpersonal skills, able to communicate, motivate, and influence others within the organization.
• Exhibits problem-solving skills and decision-making capabilities, with a focus on achieving results and continuous improvement.
• Basic understanding of Project Management principles and the importance of meeting deadlines.
• Strong computer skills, including proficiency in Microsoft Office.
• General knowledge of OSHA Standards.

Preferred Skills and Experience:

• Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation a plus.
• Experience working with UKG and Kronos.
• Experience in supervising temporary staff.
• Technical background is a plus.

Educational Requirements:

• Bachelor's degree preferred in a related field or equivalent work experience

Physical Demands and Working Conditions:

• Physical Demands and Working Conditions

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

Work Authorization

• United States (Required)
• Must be 18 years of age

Apply today to join our dynamic team!  CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years.  Come put our successful history behind your career!

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.  

This position does not qualify for visa sponsorship.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.