Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage.
Operations Supervisor
Our company is looking for an Operations Supervisor to start immediately!
The Role
We are seeking a talented and motivated Supervisor for our Philippine Operations. The Supervisor will oversee assistant performance, monitor, and maintain the quality of outputs based on standards provided by the client and the quality team. The main goal is to drive success. The end goal is to increase value, retention, customer satisfaction, and ultimately revenue through expanded use of the Wing platform.
Who you are:
You are a passionate people-person who loves the dynamics of building relationships with team members & customers
You are a strong team player and able to work well with others
You enjoy identifying goals, breaking them down, and figuring out how to reach them
You are forward-looking and continuously strategize on how to improve quality with each account and team member you handle
You are obsessed with customer success and go above what’s required to promote customer satisfaction through different strategies in people management
Duties and Responsibilities include but are not limited to:
Oversee assistants and monitor their attendance, performance, and the quality of their service and outputs
Identify areas of improvement and strategize on ways to develop the assistant’s skills to meet the client’s expectations
Conduct coaching sessions to improve performance and to identify assistant challenges and help them to overcome them
Promote employee engagement through different programs to boost morale
Schedule: US work hours (40+ hours per week)
Salary: Basic Salary+ Skilled-based bonus
Depends on Experience and Skills
Location: This is a hybrid role. Must be living within Metro Manila and is willing to work in a co-working space as needed.
Qualifications:
A Bachelor’s degree
Excellent written and spoken English communication skills
At least 2-3 years of experience as a supervisor or team lead in a BPO environment or similar
At least a year of experience working in the virtual assistant field
Environment & technology needed for the job:
Fast reliable Internet connection & reliable electricity
Professional microphone headset or functional computer microphone equivalent
Fast, responsive computer
Clean & professional background/audio environment for video calls with customers
Benefits
People-focused company with a culture centered on community and personal growth
Ability to network with executives at one of the fastest-growing companies in the US
Opportunity to obtain knowledge about many industries simultaneously
Remote work-friendly
Avenues for rapid promotion & salary increases as the company scales
Work on a 100% remote team that's spread across the globe
Be a part of an early growing customer success team at an early stage, high-growth company
Competitive compensation
*Only qualified candidates will be processed and will be invited to take the assessment, scheduled for the initial and final interviews.
What are you waiting for? APPLY WITH US TODAY!
What We Do
Wing provides SMBs, startups, and executives with top-tier remote talent to take over recurring work such as Social Media Management, Executive Assistance, Data Entry, Sales Calling, etc. Wing is your super affordable team member to whom you can delegate excess work while you do the important things to grow your business.
