Operations Supervisor

Posted 3 Days Ago
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College Park, MD, USA
In-Office
26-28 Hourly
Mid level
Digital Media • Events
The Role
Supervise daily hotel audio-visual operations, including meeting and conference setup, computer and projector maintenance, customer support, and client coordination. Train and guide AV technicians, demonstrate best practices, and provide leadership coverage for management. Ensure service standards are consistently met or exceeded while maintaining professionalism, organization, punctuality, and responsiveness.
Summary Generated by Built In

At INSPIRE, we know the value of exceptional people. We pride ourselves on providing our employees with an environment conducive for productive and long-term employment. INSPIRE operates each day in a customer-focused, innovative, and team-based environment. Our people are the primary reason for our success.

INSPIRE provides quality technology, qualified technicians, and creative vision that enables our clients to effectively communicate at their conferences, meetings, and events while focusing on building trusting and lasting relationships through professional and personalized service. All positions contribute to the continued support of this mission.

We offer a competitive benefits package for full-time employees. Medical, Dental, and Vision Coverage, Life Insurance, Disability and Paid Time Off / Holiday, 401(k), along with additional voluntary benefits are available to all full time employees at INSPIRE.

We are looking for a full time Operations Supervisor to work at the Hotel UMD in College Park, Maryland.

This Audio Visual Operations Supervisor is responsible for the daily hotel audio visual operations. The position requires that all levels of service and standards of operations are met and exceed in the perception of our clients and customers.

Pay Range: $ 26 - 28 per hour

Job Responsibilities

  • Set up meetings and conferences
  • Set-up and maintain all computers, LCD projectors and all other audio-visual equipment for our customers
  • Provide excellent customer service assistance to all clients
  • Contact the clients to ensure scheduled meetings go smoothly
  • Be an example showing leadership to other AV Technicians by training, showing best practice, and stepping up to back up Operations Manager, Assistant Director, and Director of Event Technology
  • Other duties as assigned

Job Requirements and Skills

  • Must have at least 3 years’ experience as an audio-visual technician
  • Must be self-motivated, organized and punctual
  • Must be able to work with little supervision
  • Solid and demonstrable relationship customer service skills
  • Be able to lift up to 50 pounds
  • Ability to stand for a long period of time
  • Demonstrate leadership skills
  • Great Customer service
  • Time Management Skills

Skills Required

  • At least 3 years of experience as an audio-visual technician
  • Self-motivated, organized, and punctual
  • Ability to work with little supervision
  • Solid and demonstrable customer service relationship skills
  • Ability to lift up to 50 pounds
  • Ability to stand for long periods
  • Leadership skills
  • Great customer service skills
  • Time management skills
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The Company
HQ: Dallas, Texas
673 Employees
Year Founded: 1986

What We Do

INSPIRE creates lasting, memorable experiences. INSPIRE is a leading, global event solutions company specializing in audio-visual, staging, and production. INSPIRE is also the in-house technology partner for over 150 of the finest hotels and convention centers in the United States, Mexico, and the Caribbean. INSPIRE’s team creates over 2,500 inspirational in-person, virtual and hybrid events a year through a combination of an inspired workforce, advanced technology, unparalleled creativity, and exceptional customer service. The company is headquartered in Dallas, Texas. Inspire is wholly owned by Ashford Inc.

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