JOB SUMMARY
Supervise the Resort Operations staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. This position is a rotating position that will perform supervisor duties in the different functional areas of resort operations. Supervise associates in the Front Desk, Housekeeping, Activities, Loss Prevention and Food and Beverage functional areas to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Anticipate and address owner/guests' service needs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
Hourly Rate: $25.85
Full Time, 1st and 2nd shifts
Weekends and Holidays Required
US Driver's License Required
CORE WORK ACTIVITIES
Work closely with our Staffing Company to ensure a cohesive partnership, order supplies for Housekeeping and Engineering, process invoices, inspect rooms.
Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications.
Ensure uniform and personal appearance is clean and professional, and maintain confidentiality of proprietary information.
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and assist individuals with disabilities.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Speak with others using clear and professional language.
Visually inspect tools, equipment, or machines.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight.
Stand, sit, or walk for an extended period of time.
Move up and down stairs and/or service ramps.
Perform other duties as assigned.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.
Site Specific Perks:
Gold Pass usage (good for any resort in Utah)
Ski in/Ski out Work Access in Winter, Best trails in Summer for Hiking
Free ski rentals through Park City Sports
20% off food at Legacy Lodge
Monthly associate recognition and reward programs
Department celebrations
Associate Appreciation Week
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Skills Required
- Valid US Driver's License
- Availability to work flexible schedule including evenings, weekends, and holidays
- Full-time availability for 1st and 2nd shifts
- Ability to lift, carry, push, pull, and place objects up to 50 pounds
- Strong customer service and clear professional communication skills
What We Do
Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands. Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true. Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team. Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW
