We are seeking an experienced Operations Supervisor to oversee Terminal 5 to Terminal 3 passenger connection operations at O'Hare International Airport. This individual will be responsible for supervising transportation activities, monitoring passenger transfer services, ensuring operational efficiency, and supporting frontline teams throughout the shift.
The Operations Supervisor will oversee a team of approximately three drivers and serve as a working supervisor, operating the shuttle bus when needed to maintain service levels and avoid operational disruptions. This role requires strong leadership, excellent communication skills, and prior airport operations experience, particularly within Terminal 5 operations.
Pay: $25.00/hr
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Location: O'Hare International Airport – Chicago, IL
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management
- Oversee daily T5 to T3 passenger connection operations.
- Supervise and support a team of approximately three shuttle drivers.
- Monitor passenger flow and ensure timely movement between terminals.
- Serve as the primary point of contact for operational issues during assigned shifts.
- Drive the shuttle bus when operational needs require coverage.
- Coordinate staffing and coverage to maintain service without incurring unnecessary overtime.
- Conduct regular observations of terminal operations and identify opportunities for improvement.
- Ensure excellent customer service is provided to passengers at all times.
- Assist in resolving passenger concerns, service disruptions, and operational challenges.
- Communicate effectively with airport stakeholders, management, and frontline employees.
- Ensure adherence to ABM safety policies, airport regulations, and operational procedures.
- Complete required reports, incident documentation, and shift summaries.
- Train, coach, and develop team members to promote operational excellence and accountability.
- Maintain a visible presence within Terminal 5 operations and support daily operational needs.
- High school diploma or equivalent required.
- Previous supervisory or leadership experience required.
- Prior airport operations experience required.
- Extensive knowledge of Terminal 5 operations at O'Hare International Airport is strongly preferred.
- Valid CDL required or ability to obtain and maintain required airport driving qualifications.
- Ability to safely operate shuttle vehicles in an active airport environment.
- Strong leadership and employee management skills.
- Excellent communication and customer service abilities.
- Ability to make decisions in a fast-paced operational environment.
- Strong organizational and problem-solving skills.
- Ability to work evenings, weekends, holidays, and additional hours as operationally required.
- Basic computer skills and ability to complete operational reports.
Skills Required
- High school diploma or equivalent
- Previous supervisory or leadership experience
- Prior airport operations experience
- Extensive knowledge of Terminal 5 operations at O'Hare International Airport
- Valid CDL required or ability to obtain and maintain required airport driving qualifications
- Ability to safely operate shuttle vehicles in an active airport environment
- Strong leadership and employee management skills
- Excellent communication and customer service abilities
- Ability to make decisions in a fast-paced operational environment
- Strong organizational and problem-solving skills
- Ability to work evenings, weekends, holidays, and additional hours as operationally required
- Basic computer skills and ability to complete operational reports
ABM Industries Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABM Industries and has not been reviewed or approved by ABM Industries.
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Healthcare Strength — Health coverage includes medical, dental, and vision, with some options described as strong (including no‑deductible choices) and added features to support condition management alongside expanded wellness benefits. Programs such as an Employee Assistance Program and FSA/HSA options further support physical and mental wellbeing.
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Retirement Support — A 401(k) savings plan with company match and immediate vesting supports long‑term savings. Complementary protections like life, AD&D, and disability insurance bolster financial security.
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Wellbeing & Lifestyle Benefits — Perks such as paid holidays, vacation and sick/bereavement time, commuter benefits, and discount programs are part of the offering. An emergency relief fund for financial hardship provides additional practical support for eligible employees.
ABM Industries Insights
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