Operations Supervisor - Waco, Texas

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

You are made of leadership material. You have proven people skills, an eye for the big picture, and the drive to succeed. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.
Location: Waco, Texas

Hour: 9:00 am - 6:00 pm (With oversite to a 24/7 facility)

Days: Monday - Friday

Full-time: Benefit Eligible

In this role, you will:

• Effectively manages the use of company vehicles to promote:
• Accurate and timely pick up of customer specimens / test
• Efficiency in route patterns
• Minimization of fuel and maintenance costs.
• Maintaining safety standards and current service records
• Ensure all team members are utilizing professional skills and abilities to perform accurate venipuncture and capillary blood collection, as well as accurately handling and processing specimens.  Ensures the adherence to:
• Laboratory procedures for specimen collection and handling.
• Correct identification of patient and proper labeling of specimens.
• Correct identification and utilization of proper tubes, containers, transport media, and storage temperature for each test type.
• Correct identification and proper priority for collection process.
• Following appropriate guidelines as established by the laboratory for missed draws, recollects, or difficult sticks.
• Enthusiastically performs miscellaneous duties with timely completion.  Duties will include but are not limited to:
• Supports phlebotomists, couriers, and processors in duties and functions.
• Coordinates new employee training across the department
• Audits standing orders and submits completed audits to the compliance committee.
• Tracks all training paperwork and submits to Regional Manager periodically
• Approves supplies and reviews customer supply orders for accuracy
• Discusses escalating discipline issues with Regional Manager and advises on appropriate counseling
• Ensures that Region is compliant with all HIPAA, safety, infection control, and OSHA blood borne pathogen guidelines
• Monitors that all PSC and IOP locations are clean and presentable
• Provides backup phlebotomy coverage as needed at PSC and IOP locations.
• Champion safety, compliance, and quality control.

All you need is:

• High School Diploma or equivalent.
• 5+ year’s phlebotomy experience
• 2+ years’ experience in a supervisory role.
• A valid driver’s license and an excellent driving record for the past three years.
• Exceptional communication and problem-solving skills.
• Ability to work in a fast-paced environment, under time constraints, without close supervision.
• Previous supervisory experience.

Bonus points if you’ve got:

• Bachelor’s Degree in Medical Technology or Business Administration.
• Previous experience in a clinical laboratory or other service organization.

We’ll give you:

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow within the organization
• Free lab services for you and your eligible dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) that includes a generous company match
• A sense of belonging – we are a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.  Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours:

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Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.