Operations Supervisor (Underwriting) (Hybrid)

The Underwriting Operations Supervisor is responsible for the Underwriting division staff development and supervision of the operations team. This individual will provide daily supervision and provide guidance and support to the staff and perform duties under direct guidance from Underwriting management.

Duties & Responsibilities:

• Manage assigned team, provide guidance, direction, and leadership.
• Responsible for the daily tasks of individuals within their span of control.
• Develop, cultivate, mentor, coach, and evaluate team to meet individual company standards and the goals outlined in the divisional business plan.
• Assist with staff maintenance through recruiting, selecting, orienting, promoting, and any necessary terminations.
• Provide insight in the annual planning process, evaluating team priorities and capacity.
• Set and approve employee’s work schedule.
• Verify and approve timekeeping records and consult employees about any discrepancies.
• Document performance feedback and other personnel matters.
• Conduct quality assurance and production review of the staff.
• Supervise DMV IIES unit, bill verification, and the interactions between operations and IT on writing program requests, testing and auditing program
• Review and implement changes required by NYS law and regulation and complete NYSID special calls.
• Manage the daily routine system maintenance jobs performed by the operations
• Coordinate the implementation of new programs into the underwriting
• Provide training on new procedures and programs as they are introduced for underwriting and other company departments.
• Develop, implement, and maintain division procedures and processes.
• Support to other operations supervisors.
• Maintain job
• Create and maintain departmental workflow rules.
• Oversee workflow costing.
• Write business plans and prepare corporate initiatives.
• Maintain the project priority list.
• Monitor department expenses and complete yearly budget forecast items.
• Compile production data for entire division as part of their evaluation.
• Provide input on processes and procedures to improve production and increased efficiencies.
• Coordinate communication between department members and staff related to vendor information, products, and program initiatives.
• Maximize the use of technology within the department workflow to improve the customer experience, efficiency, and productivity within the department.
• Support marketing efforts with creation of reports aimed at identifying areas of concern or profitability opportunities.
• Develop, implement, and oversee the training program.
• Provide training for new underwriters.
• Create scenario assessments for raters.
• Collaborate with supervisor team to determine training and remediation needs based on scenario assessments and transaction audits.
• Assist in underwriter and CSR quality assurance reviews.
• Oversee training for employees from other departments tailored to their specific needs.
• Serve in advisory capacity to other staff with procedures, philosophy, and underwriting judgements.
• Review underwriting notices for regulatory compliance.
• Oversee the implementation of phone coaching in underwiring; monitor and provide coaching for underwriter phone calls.
• Compile quality assurance data for staff evaluations.
• Work with training supervisor to develop, maintain and enhance a well-developed training plan involving scenario assessment based on rating staff quality assurance quarterly results.
• Analyze monthly transaction audit to make workflow and training recommendations for improvements to processes and procedures.
• Provide input on processes and procedures as a result of quality assurance revies and top errors.
• Approve security sheets and system
• Professionally answer customer inquiries.
• Communicate the company underwriting strategy and work with other departments as appropriate to support market
• Other duties as assigned. 

Requirements:

• High school diploma  
• Business experience equivalent to a bachelor's degree
• 3 years of underwriting experience or equivalent 

Qualifications/Skills

• Good understanding of organizational operations and procedures.
• Proficient in departmental workflow and underwriting procedures.
• Thorough understanding of personal lines underwriting including applications, endorsements, renewals, cancellations, losses, follow-up and other routine underwriting tasks for all personal lines of business.
• Ability to underwrite all lines of business according to company underwriting and rating guidelines.
• Good computer and Microsoft skills.
• Good leadership skills with ability to mentor, coach and handle conflict/controversy/difficult conversations with staff.
• Professional attitude and ability to effectively handle stress and motivate staff.
• Good written and oral communication and customer service skills.
• Organizational, time management and prioritization skills.
• Good decision-making, problem-solving, risk analysis and analytical skills.
• Ability to work independently or on a team.
• Ability to establish and build effective relationships within and outside the organization.
• Good Interpersonal and negotiation skills.
• Ability to establish credibility and influence decision-making within the division.

Market Range: 10 / Exempt / 40 hours per week / 3 days in office

Salary Range: $63,313 - $105,521

Accepting applications until: 4/16/2026