Operations Supervisor (Barcelona,Spain)

👋 About Boundless Life

Boundless Life is redefining the way families live, work, and learn by empowering them to embrace a nomadic lifestyle that fosters deeper connections and personal growth. We provide family-friendly accommodations, an innovative education system that travels with you, and vibrant communities of like-minded individuals. Our mission is to create immersive "live abroad" experiences that balance professional commitments with enriching personal development.

Since our founding in 2021, we've rapidly expanded to eight locations across Europe, Asia, and soon Latin America, bringing together over 140 team members from diverse backgrounds. Our growth reflects our commitment to transforming the experience economy and making a meaningful impact on how families integrate work, education, and exploration into their lives.At Boundless Life, we believe in the power of community and the importance of a holistic approach to education. Our programs are designed to inspire curiosity, build resilience, and nurture a global perspective, preparing children for an ever-changing future.

Join us in pioneering a new way of living that harmoniously blends work, learning, and adventure, enabling families to thrive in a connected and dynamic world.

Please note:
- This role is part of our hiring for the upcoming launch in Barcelona. As we are still finalising operational timelines for the location, exact start dates are yet to be confirmed. We're reviewing applications on a rolling basis and are committed to keeping shortlisted candidates informed as plans take shape. 
- Our business language is English, please submit your application in English.

🙌 The Role

This is a locally based role; as such, you are required to live in Barcelona,Spain or close to the area in order to commute daily. Your main role is to provide the best experience possible to our families through first-class service and a positive ‘can do’ attitude. We are an inclusive company and look for team members that actively involve themselves in our community of team members and families. Building strong relationships with team members and families is very important to us. 

• Being responsible for apartment cleanliness and functionality.
• Manage housekeeping team (in-house or agency) to ensure apartments are up to standard on cleanliness.
• Create cleaning schedules for the housekeeping team.
• Be hands-on during turnover weeks to make sure apartments are ready for families.
• Quickly respond to guest requests and feedback on the state of the apartments, and provide quick solutions when there are any related issues.
• Identify and build relationships with local housekeeping agencies to tap into during peak seasons.
• Manage housekeeping processes and ensure SLA are met.
• Consistently evaluate the quality of work and ensure our standards are met.
• Check all apartments prior to Cohort arrivals and ad hoc at least each apartment once a month during Cohorts.
• Ensure apartments are fully furnished, being responsible for inventory.
• Manage product supply for housekeeping and linen & upkeep for the Education Centre and hub.
• Build and manage laundry processes and submit a monthly linen stocktake.
• Manage and ensure that maintenance PMP (Preventative Maintenance Program) is implemented for all apartments, EC and Hub.
• Manage apartment check-in and check-out process and checklists.
• Ensure the welcome package is prepared and available for check-ins.
• Cost management to increase efficiencies and meet our budget.

Accounting & Administrative Tasks:

•  Record and reconcile daily expenses and vendor invoices in alignment with company procedures.
•  Provide general support for location-level financial documentation and reporting as needed.
•  Manage basic documentation, data entry, and filing to support day-to-day operational workflows.
•  Handle routine correspondence, scheduling, and internal communication tasks to ensure smooth administrative functioning, as needed, to support the local operation.

🫶 About you

• Live in Barcelona,Spain or close to the area in order to commute daily.
• Excellent written and verbal communication skills in English and Spanish.
• Minimum 3 years of experience within operations/ housekeeping management.
• Experience in the hospitality industry with customer interaction.
• Excellent interpersonal, communication and decision-making skills.
• Great organisational skills to manage the volume of requests received.
• Experience in managing teams and 3rd party services.
• Having direct experience in housekeeping and maintenance issue resolution.
• Creativity to seek, encourage and find options as well as new approaches to ensure customer satisfaction.
• Enjoy working in a fast-paced, startup environment
• Ability to manage multiple projects at the same time and prioritise deadlines 
  

💥 What’s in it for you

• The world is your oyster – immerse yourself in inspiring destinations while you work
• Meaningful impact – create environments where children and families thrive together
• Experience curation – design authentic cultural moments that become lifelong memories
• Community building – foster deep bonds between global families and enable childhood friendships across borders
• Work-life integration – structured schedules with time to explore and recharge
• Family benefits - Enjoy discounted tuition for your children at our Boundless Schools
  
  Take a look at our policies and benefits here

✨ What's Next?

• First call with our Recruitment team (30 min).
• Second call with the local General Manager- ideally on site (60 min)
• Third round with our Operations Lead (60 min)
• Final check-in with our Head of Operations (45 min)

By the end of the interview process, we will conduct reference checks and a personality test as the final step in the process! The process might change slightly as we go along; we will keep you posted at all times. 

Want to know more about working at Boundless Life? Check out our story!