Operations & Strategy Associate

What you’ll be doing:

• Strategy & Performance Management: Develop actionable analysis and insights that connect the dots across data sources, using advanced analytics to drive key decisions in performance management and operational innovation;
• Ops Program & Model Design (AI-driven): Collaborate on the design and roll-out of new operational programs and models addressing complex, end-to-end challenges. Work closely with Product, AI, and Engineering partners to reimagine existing workflows;
• Process & Tech Innovation within Operations: Identify, evaluate, and introduce forward-looking process improvements and technological solutions to increase efficiency, reduce manual work, and support clinical and operational excellence;
• Pilot Testing & Scaling: Lead pilot initiatives with structured experimentation and execute successful post-pilot scaling across teams;
• Data-Driven Continuous Improvement: Identify and act on opportunities using analytics to assess impact, define KPIs, and continuously iterate on workflows and system design;
• Cross-Functional Connector: Act as a connector between Ops, Product, and AI teams ensuring mutual understanding of operational needs and technical opportunities.

What you need to have:

• 4+ years in operations, strategy, or product roles within high-growth, technology-enabled environments;
• Demonstrated autonomy, strong analytical skills, and capacity for critical thinking. Comfortable owning and executing initiatives end-to-end;
• Experience using analytics and data tools (Looker, SQL, advanced spreadsheets) to drive decision-making and continuous improvement;
• Ability to translate operational needs into technical or process requirements and partner closely with technical teams;
• Excellent organizational and project management skills, able to manage multiple programs at once;
• Clear, concise communication skills with ability to influence across diverse teams;
• A passion for experimentation, curiosity about new technologies, and a proactive approach to solving problems for patients and users.

To ensure you feel good solving a big Human problem, we offer:

• A stimulating, fast-paced environment with lots of room for creativity;
• A bright future at a promising high-tech startup company;
• Career development and growth, with a competitive salary;
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
• A flexible environment where you can control your hours (remotely) with unlimited vacation;
• Access to our health and well-being program (digital therapist sessions);
• Remote or Hybrid work policy;
• To get to know more about our Tech Stack, check here.