The Role
In this role, you will design member communications, run A/B tests, analyze operational data, and collaborate across teams to improve workflows.
Summary Generated by Built In
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.
We are looking for a Junior Strategy & Operations Associate to join our team and help shape the future of our communication journeys and experimentation framework. In this role, you will support the design, testing, and continuous improvement of the messages and workflows that guide members through their journey.
You will work closely with Operations, Product, and AI teams to run A/B tests, analyze results, learn from data, and help scale the ideas that work. You will also support capacity planning activities, helping the team understand demand patterns and ensure operational alignment.
This is a hands-on, high-impact role where you’ll combine creativity with analytical thinking, contribute to pilot initiatives, and help reimagine how we communicate with members.
If you enjoy solving problems, testing bold ideas, working with data, and collaborating across teams — this role will give you space to learn, grow, and drive meaningful improvements from day one.
You’ll join the Bloom Operations team, part of Sword Health’s pelvic-health solution designed to support women through personalized, tech-enabled care.
In Operations, we work to continuously improve how care is delivered by optimizing processes, communication journeys, and internal workflows. You’ll collaborate closely with Product and AI teams as we develop better tools and smarter systems, and with Clinical Operations, the team responsible for delivering care to our members.
Together, we focus on building efficient, scalable, and member-centric operations.
What you’ll be doing:
- Design and refine member communications (push, SMS, email, in-app) to ensure clarity, consistency, and an engaging member experience;
- Set up and run A/B tests for new messages and journeys — defining hypotheses, monitoring results, and summarizing learnings;
- Assist with capacity planning, helping analyze demand patterns, capacity needs, and operational constraints to support daily decision-making;
- Support scheduling and resource alignment, tracking trends and highlighting risks or opportunities that affect operational capacity;
- Analyze operational data to surface insights that improve communication journeys, workflows, and capacity-related processes;
- Collaborate cross-functionally (Operations, Product, AI, Engineering, Clinical Ops) to ensure both communication experiments and capacity planning efforts are aligned with broader workflows and team goals.
What you need to have:
- Strong communication and writing skills, with the ability to craft clear, concise, and engaging messages;
- Analytical skills and comfort working with data, including Google Sheets, dashboards, and running basic SQL queries;
- Curiosity and an experimentation mindset, with willingness to test ideas, learn from results, and iterate quickly;
- Attention to detail, with the ability to manage several small tasks, tests, and communication updates in parallel;
- Comfort working cross-functionally, collaborating with Product, Ops, and AI teams;
- Proactive, hands-on attitude, eager to dive into problems, ask questions, and propose improvements.
What we would love to see:
- Experience designing or testing member/user communications (e.g., emails, push notifications, SMS, UX copy);
- Previous involvement in A/B testing, experimentation, or growth/ops projects;
- Familiarity with capacity planning concepts, such as demand forecasting, scheduling, or operational load balancing;
- Experience with Looker, BI tools, or basic data visualization to support both comms insights and capacity analyses;
- Ability to translate data into clear insights and simple, actionable recommendations;
- A creative mindset with a willingness to try unconventional ideas and iterate quickly;
- Interest in AI-driven operations, automation, and improving communication and capacity workflows;
- Excitement about working in a fast-paced environment where you can take ownership early.
To ensure you feel good solving a big Human problem, we offer:
- A stimulating, fast-paced environment with lots of room for creativity;
- A bright future at a promising high-tech startup company;
- Career development and growth, with a competitive salary;
- The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
- A flexible environment where you can control your hours (remotely) with unlimited vacation;
- Access to our health and well-being program (digital therapist sessions);
- Remote or Hybrid work policy;
- To get to know more about our Tech Stack, check here.
Portugal - Sword Benefits & Perks:
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Discretionary vacation
• Snacks and beverages
• English class
Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.
Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
Top Skills
Bi Tools
Google Sheets
Looker
SQL
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
SWORD Health is the world’s fastest growing virtual musculoskeletal (MSK) care provider, on a mission to free two billion people from chronic and post-surgical pain. The company’s clinical-grade virtual therapy platform pairs expert physical therapists with FDA-listed wearable technology to deliver a personalized treatment plan that is more effective, easier and less expensive than traditional physical therapy. SWORD Health believes in the power of people to recover at home, without resorting to imaging, surgeries or opioids. Since launching in 2015, SWORD Health has worked with insurers, health systems and employers in the U.S, Europe and Australia to make quality physical therapy more accessible to everyone.
