About Us
We are Up.
We design and deliver digital-first employee benefits that transform the workplace experience.
We believe that happy and healthy employees work better and smarter. Our solutions help you achieve this by improving productivity and reducing costs, while consistently delivering an exceptional user experience.
Each offering is shaped around two core principles: simplicity and fun. After all, the best solutions are easy to implement, hassle-free, and enjoyable for everyone involved!
Today, we empower tens of thousands of leading companies across Greece to engage and retain their people. We continuously refine the Up experience based on insights from our users, always looking ahead to the future of work.
Up Hellas is a wholly owned subsidiary of Up Group, present in 34 countries worldwide.
www.uphellas.gr
www.up-group.coop
The Operations Specialist provides back-office operational support to the Network Team, ensuring the correct placement of merchants in the company’s site & app and the accuracy and completeness of transactional data. The role operates under the direction of the Partner Sales Manager and is key to maintaining a clear, accurate, and up-to-date merchant advertisement & billing data in line with Up Hellas culture and standards.
Responsibilities
- Support the Partners Sales Manager on strategy definition and execution
- Monitor and achieve defined KPIs
- Manage all operational activities in the main system: block MIDs, provide back-office information to the team
- Ongoing maintenance and continuous update of the merchant network data
- Regular checks of uninvoiced transactions for any missing MID/BIDs from merchants
- Process manual invoicing for uninvoiced transactions
- Maintain a persistent and results-driven approach in all tasks
- Ensure high levels of service quality and responsiveness to client needs
- Work regularly with the Partners Sales Manager to deliver on KPIs within set timeframes
- Support company efforts to optimize ways of working and act as a role model
- Collaborate effectively with peers across the organization
- Embrace the 'One Team' spirit across all Up Hellas departments
- Follow team directions and adapt as business needs evolve
- Support new initiatives within the area of responsibility
- Act according to company instructions in emergency or exceptional situations
Qualifications & skills
- University degree (Bachelor's)
- Minimum 2 years of experience in a Network, Customer Experience or Sales department (team management not required)
- Greek – Fluent (written & spoken). English or any additional language will be considered a plus
- Advanced MS Office (Word, Excel, PowerPoint); good knowledge of market and business trends; communication & negotiation skills are a plus
We offer
- A dynamic work environment
- A suite of benefits: FlexOne, Fitpass, Private medical plan, Public Transportation Card, and even breakfast!
- A full-time, indefinite contract
- Location: Athens headquarters
All information received will be treated with strict confidentiality.
#LI-Hybrid
Skills Required
- University degree (Bachelor's)
- Minimum 2 years of experience in a Network, Customer Experience or Sales department
- Fluent in Greek (written & spoken)
- Good knowledge of market and business trends
- Advanced MS Office skills
- Communication & negotiation skills
What We Do
We are Up. ❤ We believe that happy and healthy employees work better and smarter. We help you make this happen while improving productivity and saving money for your business. We design and deliver digital-first employee benefits and company expense solutions that transform the workplace experience. 🎉 Each of our solutions is designed with one simple goal: providing the best customer experience, no matter the solution. This revolves around two core principles: simplicity and fun! Let’s be honest, the best solution is simple to implement, hassle free and (very) fun to use! 🥰 Every day, we help tens of thousands of leading companies all over Greece to engage and retain their people. We are constantly learning, fine tuning the Up experience and looking towards the future. 👍 Highlight: Certified as Great Place to Work Hellas Dec 24 - Dec 25
