Key Responsibilities:
- Review and process merchant applications and supporting documents.
- Set up new merchant accounts in processing platforms and maintain accurate records.
Transaction & Processing Support:
- Monitor daily transaction activity, batch settlements, and funding timelines.
- Assist merchants with questions related to payment processing and account activity.
- Research and resolve processing errors or system issues with processors and banks.
Operational Efficiency:
- Support internal teams with reporting, data entry, and administrative tasks.
- Identify and escalate issues to the Operations Manager for resolution.
- Provide feedback to improve workflows and enhance merchant experience.
Qualifications:
- Previous experience in credit card processing, banking, or financial services (preferred).
- Knowledge of merchant services, payment gateways, and settlement processes.
- Strong attention to detail and organizational skills.
- Excellent communication and customer service skills.
- Ability to multitask and work under tight deadlines.
- Proficiency with MS Office and CRM tools; experience with ISO/merchant processing systems is a plus.
What we offe:
- Competitive pay and benefits package.
- Hands-on training in the payments industry.
- Career growth opportunities within a growing ISO.
- Collaborative and supportive work environment.
Top Skills
What We Do
We know that you’ll have looked at quite a few company pages but IDT is different. We want people who want to make a big difference to our company with big ambitions. We’re a truly global team, with 1300 people working across all continents, apart from (at the moment!) Antarctica. But we are proud that despite our size, we encourage and support any in-house entrepreneurs to develop their ideas into business action. Our exciting growth plans make it a great time to join us.
Our people are the reason for IDT’s passion for success. The IDT family is made up of people of all backgrounds, expertise, and interests, all with a relentless team spirit. We need people who share both our commitment to success and excitement about our journey. You won’t ever be bored or have to wonder how to fill your time. You’ll find the work challenging but you’ll get the support of a great team to help you beat those challenges. You will also be expected to support others as well as work hard, work well and work with a smile.
If you want a join a company that will help you become your brilliant best and achieve amazing results, then you want to join IDT.
