Operations Specialist

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list. 

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

Are you a skilled and detail-oriented professional with a knack for data analysis and troubleshooting? If you're someone who thrives on providing precise answers and insights to operational questions, we have an exciting opportunity for you to join our Operations team. As an Operations Specialist, you'll play a pivotal role in assisting our brand management team by providing data-driven information, troubleshooting operational issues, and building a robust reporting layer. Your expertise will help us navigate and optimize our 3PL services and provide unparalleled support to our brands. 

This is a full-time role and will work a hybrid schedule based in Lehi, Utah.

Frequently Asked Questions

What is a day in the life of an Operations Specialist?

• Collaborate closely with the brand management team to understand operational tasks and challenges

• Utilize your expertise in warehouse data and processes to answer questions and troubleshoot issues raised by brands

• Analyze data and generate accurate reports to address queries on shipment discrepancies, shipping methods, inventory levels, etc.

• Inform and help build a comprehensive reporting layer that provides brands with insights into their business and inventory status

• Act as a liaison between the brand management team and the Operations team to ensure seamless communication and problem resolution

• Identify problem shipments proactively and assist in making the best plan of action for customers, brands, and Pattern

• Implement data-driven solutions to enhance inventory management

What will I need to thrive in this role?

• Bachelors Degree

• Previous experience in operations support, data analysis, or a related field

• Strong analytical skills with the ability to dissect data to provide precise answers and insights

• Proficiency in working with warehouse data and processes, understanding the intricacies of 3PL services

• Excellent communication skills to interact with both internal teams and external brands

• Detail-oriented mindset with a focus on accuracy and precision

• Familiarity with data reporting tools and the ability to develop reporting structures, including SQL

What does high performance look like?

• Swift and accurate response to brand inquiries with actionable insights.

• Proactive identification of potential issues and their resolution.

• Consistent contribution to the enhancement of reporting structures.

• Effective communication and collaboration with internal and external stakeholders.

What is the team like?

• You will work closely with the brand management team, collaborating to provide solutions to operational challenges. You'll also interact with the Operations team, leveraging their expertise in data and processes. This role is critical in bridging the gap between our brand partners and our operational execution, ensuring that our services run smoothly and our brands are well-informed about their business and inventory status. You'll report to the Director of Process Engineering and have mentoring opportunities with the VP of Operations. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

Sounds great! What’s the company culture?
 

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers- Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team

• Video interview with hiring manager(s)

• Onsite interview with a department leader

• Professional reference checks

• Executive review

• Offer

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples

• Be ready to talk about how you can add value and be the best addition to the team

• Focus on mentioning how you would be partner obsessed at Pattern

• Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

• Unlimited PTO

• Paid Holidays

• Onsite Fitness Center

• Company Paid Life Insurance

• Casual Dress Code

• Competitive Pay

• Health, Vision, and Dental Insurance

• 401(k)

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.