Operations Specialist

The Operations Specialist position is responsible for dispatching ocean containers throughout the United States. This role owns the relationship with our valued customers and is instrumental in the successful coordination of the timely and accurate delivery of goods.
New hires will receive thorough training, are given clear expectations and regular feedback. While we feel it is important for continuing education throughout your career, successful new-hires are regularly performing independently at a high level within the first 6 months of employment.
Responsibilities and Essential Functions:
Candidates must first and foremost be trainable and willing to learn.
Strong interpersonal, communication (written and verbal), and follow-through skills.
Ability to effectively multi-task while prioritizing actions are paramount to success within the company.
Ideal Candidate for this position will be detail-oriented and able to efficiently and professionally perform the following
tasks daily:
• Manage a high volume of e-mails in a Microsoft Outlook Environment
• Manage a high volume of phone communication
• Build, manage and maintain relationships with customers daily
• Maintain constant communication with customers throughout the move process
• Monitor and manage input accuracy for shipment details and rating information
• Dispatch both import and export ocean containers throughout the US.
• Responsible for rail billing
• Problem solving
QUALIFICATIONS
• Minimum 2 years in the Transportation Industry – ideally expertise in dispatch/logistics.
• Complete understanding of all modes of land transportation
• Knowledge of Steamship Line, Rail, Forwarder/Broker functions and procedures
• Proficient with Microsoft Suite applications: Excel, Word, Outlook and Internet Browsers.
• General knowledge in Domestic Geography and Country Time Zones.
• Typing 60+ words per minute
PREFERRED EXPERIENCE
• Knowledge of CargoWise One software
• Knowledge of Transportation Industry – specifically Intermodal
• International experience – Steamship Lines, Freight Forwarders, NVOCC’s, etc.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
• Required to sit for long periods of time
• Required to talk and hear for use of telephone
• Close vision required for use of computer
• Use of hands for repetitive typing required
JOB TYPE: Full-time
EDUCATION: High school or equivalent (required)
LOCATION: Lisle, Illinois
ITG Transportation Services offers competitive salary and a benefit package which includes: medical, dental, vision and life insurance; 401K
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The expected salary range for this role is $60,000 to $75,000. The actual base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.