We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.
Why Join the A-Team?
Come for a career, stay for the fun!
- HMO coverage for you
- Yearly Kick Off Parties with major giveaways (like the car in 2023)
- Get recognized through our ‘Value Awards’
- Grow your career - yes, we love to promote internally
- Do meaningful work and collaborate with the best
- 900 promotions given each year
- 2,700+ leadership training courses
A Glimpse into Your New Role
The Operations Specialist will oversee and manage a variety of operational and administrative tasks. In this role, you will act as an Office Manager, lead/support the development, implementation, and maintenance of key operational policies, procedures, and business strategies aimed at achieving excellent organizational outcomes. Additionally, you will support HR, administrative, and recruitment functions, fostering a positive company culture that promotes high performance and employee morale. As the point of contact for executives, employees, and external partners, you will coordinate meetings, take meeting minutes, and ensure seamless flow of information across teams. You will also manage and complete ad-hoc projects and tasks as assigned by the leadership. This is a dynamic, multi-faceted role designed to support the company's operational excellence and people-centric goals.
- Act as an Office Manager who will lead and liaise all administrative and operational needs of the team from all relevant internal departments, both onshore and offshore
- Develop, maintain, and/or provide support in implementing important operational, business, and company policies, plans, process documentations, and other strategies that will drive stellar results
- Lead and support all HR, Administrative, and Recruitment needs
- Help promote a company culture that drives high quality performance and high morale
- Coordinate meetings and take minutes as needed
- As point of contact among executive/s, employees, and other external partners.
- Manage and complete assigned ad-hoc project/task by immediate leader
What You’ll Bring
- Solid experience in handling and managing HR, administrative, and other operational related matters
- Strong knowledge and experience being part of a matrix management structure
- Ability to implement and execute important operational strategies and activities
- Strong attention to details and adaptable to fast-paced industry
- Ability to multitask and organize daily workload by priorities
- Strong organizational and decision-making skills
- Excellent verbal and written communication skills using both native and English language
- Proficient in MS Office applications (Excel, PowerPoint, Word, Note, Outlook, etc.) for processing documentation, creating presentations, spreadsheets, coaching documentation, etc.
- Proactive, self-starter and can work independently with minimum supervision
With a diverse global team working together, we proudly embrace and live by these shared values:
- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive, bring passion and energy.
- Transparency: A transparent team can help each other.
What are you waiting for?
Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!
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What We Do
Acquire BPO is an award-winning global outsourcer with over 19 years of experience and more than 9,500 full-time employees across Australia, the Dominican Republic, the Philippines, and the United States. We provide Customer Experience and Back Office outsourcing services from offshore, nearshore, and onshore locations. Our commitment to Safety, Flexibility, and Innovation makes us the partner of choice for businesses leveraging top global BPO and AI resources with confidence. We take an agnostic approach to vendors and solutions, ensuring the best-suited technology for each scenario. Our distinctive edge lies in our unparalleled commitment to fostering trust and cultivating long-term partnerships through direct engagement from our executives and owners. Our delivery centres meet international standards with carrier-grade infrastructure and globally redundant paths. We are globally PCI-DSS v4.0 certified and strictly adhere to ISO/ISMS, SOC 1 & 2, HIPAA compliance standards, and international data privacy regulations. Our Australia- and US-based Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers ensure risk-free transition and key client focus. Our Automation & Intelligence team offers end-to-end automation solutions, leveraging the latest technologies. We deliver tailored solutions for unique challenges, ensuring optimal outcomes and sustained growth. We maintain transparent partnerships based on trust and open communication, fostering strong, long-term client relationships and ensuring continuous improvement and innovation. As a values-driven organisation, we attract great talent and invest in training, free family health cover, community assistance, team-building, and strong engagement activities. Visit www.acquirebpo.com for more information
