Client Operations Specialist

At BCM One, we power business communications for today’s enterprise. As a global telecommunications technology company, we deliver Connectivity, Managed Services, and Technology Expense Management (TEM) solutions to organizations worldwide. Our Sophia platform sits at the center of how we help clients simplify complex telecom environments, uncover savings, and drive efficiency, combining innovative technology with a people first, high touch approach. Every client engagement is supported by a white glove experience that reflects our commitment to service, accountability, and long-term partnership.

We are seeking a Client Operations Specialist to join our Sophia Financial Operations team, a highly visible, client facing role where you will act as a trusted advisor to your portfolio of accounts. In this role, you will partner closely with internal teams and external carriers to resolve billing issues, optimize processes, and deliver measurable outcomes that matter to our customers. This is an opportunity for someone who thrives in a fast paced, high-volume environment, enjoys solving complex problems, and takes pride in building strong, lasting relationships while directly contributing to the success and satisfaction of global clients.

Work Locations: 

This position will be hybrid based out of our office in Makati City, Philippines.  We are typically in the office 3 days per week with WFH the other 2 days.  This is subject to change based on the demands of the position and company.  This position must live and be authorized to work in the Philippines; it is not eligible for relocation or sponsorship.

Hours: 

Night Shift - 9pm to 6am local.  (9am to 6pm Eastern US business hours.)

What You Will Do:

• Serve as the primary point of contact for assigned clients, ensuring high satisfaction and retention
  
• Lead regular client meetings, including preparation of reports and presentations
  
• Manage billing inquiries end to end, working with suppliers and internal teams through resolution
  
• Coordinate workflow changes, reporting updates, and development requests across teams
  
• Perform audits and generate optimization reports to identify savings opportunities
  
• Support onboarding of new accounts and maintain inventory, contracts, and billing records
  
• Use the Sophia platform and carrier portals to manage tickets, updates, and issue tracking in real time
  
• Handle internal and external escalations with urgency and professionalism
  
• Deliver quarterly business reviews highlighting performance, cost savings, and optimization strategies

What You Will Need:

• 5+ years of experience managing client accounts or customer portfolios
  
• Excellent professional communication skills with confidence in client-facing interactions
  
• Proven ability to problem-solve in high-volume, fast-paced environments
  
• Exceptional attention to detail and organizational skills
  
• Customer-first mindset with a passion for building relationships
  
• Experience using Microsoft Office tools; familiarity with telecom, billing, or TEM platforms is a plus
  
• Bachelor’s degree in Business, Communications, Finance, or related field (preferred)
  
• Willingness to work night shift (aligned with US Eastern Time)

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

Why BCM One

We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries with annual reviews
• Health Insurance (HMO with 2 free dependents)
• Generous Paid time off
• Company retirement plan
• 13th month pay

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.