Company Overview:
Medical Guardian is a fast-growing and leading provider of medical alert systems and services, dedicated to enhancing the safety, independence, and quality of life for our member-base of over 600K subscribers. We are committed to delivering exceptional service to our partners and members while driving operational efficiency and excellence across all business lines.
Position Overview:
The Operations Specialist plays a crucial role in ensuring seamless service operations across all business lines. This position is responsible for handling a variety of technical and operational tasks, including CRM case management, device activation support, partner assistance, and process improvement initiatives. The ideal candidate will have a strong technical background, keen attention to detail, and the ability to multitask effectively in a fast-paced environment.
Schedule: Monday through Friday from 9:00 AM EST to 5:30 PM EST
Hybrid: 2 days on-site (Tuesday & Wednesday)
Key Responsibilities:
- Manage CRM case queues related to Technical Support, Operations escalations, Portal issues, Dispatch alerts, and Service Orders.
- Troubleshoot and resolve device activation and order shipment issues.
- Respond to partner support requests in a timely and professional manner.
- Identify inefficiencies in current operations and assist in developing strategies to improve workflows and reduce costs.
- Provide training to operational staff on new systems and procedures.
- Assist with process documentation to ensure clarity and consistency.
- Perform additional operational support tasks as needed.
- Associate's Degree or equivalent work experience.
- Strong technical background with problem-solving skills to diagnose and resolve issues efficiently.
- Excellent attention to detail and organizational skills.
- Ability to manage multiple tasks with a sense of urgency and adaptability.
- Strong communication skills, with the ability to convey insights to various stakeholders effectively.
- Comfortable working in a fast-paced environment and consistently meeting performance goals.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other reporting tools; CRM system experience is a plus.
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation & Public Holidays)
- Short Term & Long Term Disability
- Retirement Plan (401k)
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What We Do
Medical Guardian is a leader in connected care, revolutionizing how older adults age in place through innovative medical alert systems. Our mission is to empower our customers to live a Life Without Limits. Whether they’re looking for an in-home system, mobile device or wearable medical alert smartwatch, Medical Guardian has the product that will fit their lifestyle and needs.
Founded in 2005, Medical Guardian has grown exponentially to become a leading provider of personal emergency response systems. In 2018, Medical Guardian was ranked in the Inc. 5000 Fastest-Growing Private Companies in America list for the sixth consecutive year, with a three-year revenue growth of 156%. It was also ranked #23 in the Philadelphia 100 and #7 in Philadelphia Business Journal’s Soaring 76.
Our success comes from our dedication to providing best-in-class service because we know that we are doing more than selling medical alert devices; we’re helping older adults nationwide take the next chapter of their life—head-on.
