Operations Specialist

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for an Operations Specialist (L5) to join our team at MBPS. In this role, you are accountable for forecasting impact of work volume demand, key projects, and activities on the available capacity across multiple teams.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Manage volumes and balance workload across sites to ensure optimal staffing levels.

• Monitor and report leave allocations to the scheduling team, which may trigger changes in staffing plans and schedules.

• Create accurate and timely performance reports.

• Create, manage, and deliver accurate long-term and short-term forecasts across multiple teams and levels.

Qualifications:

• Technical Skills:

  • Intermediate Excel skills

  • Basic PowerPoint skills

  • Basic SharePoint skills

  • Basic PowerBI skills

  • VBA not required but a plus

• Knowledge Skills:

  • Basic Workforce Optimization Techniques

  • Data Visualization

  • Basic Statistics

  • Knowledge in Metrics Reporting

  • Data and Reports Analysis

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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