Operations Specialist

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
We are seeking a Operations Specialist to join our vehicle team. This role will work with various federal, state, country agencies to submit all necessary documentation required for fleet renewals, titles, registrations and licensing. 

What We Do:
We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster™ First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 30,000 clients. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 17 countries with about 5,000 employees, First Advantage performs over 100 million screens in over 200 countries and territories annually.
 

Who You Are: 

We are looking for an Operations Specialist who considers themselves: 

You are self-motivated and ready to “roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion.
As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal.
An Innovator — you see gaps in current processes or workflows as an opportunity to improve and try something new.
A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology.

What You'll Do 

A successful Operations Specialist (OS) provides administrative support to ensure every client transaction request, received via phone, mail, or email, is properly documented within our current tasking system, and manage the timely assignment of requests to the appropriate transactional queue.

The OS will review received request and/or documents to validate request is complete enough to provide to a transaction team for fulfillment. If additional information is needed, the OS will follow up with the Requestor to obtain the documentation. The OS will update internal systems with faxed copies of registrations and plate information. The OS will also send weekly reports of missing documents to complete monthly renewals.

Responsibilities:

• Ensure inbound transactional tasks from clients received via phone, mail, or e-mail, are appropriately documented within tasking system (Siebel) and routed to the appropriate operational teams for fulfillment.
• Update internal systems (TFMS) with updated location and/or vehicle information as provided by our clients.
• Provide recurring reporting to clients for required documents.
• Complete administrative tasks associated with ad hoc task folder creation, citation management, and title audit support.
• Performs other duties as assigned by management

What You May Need to be Successful:

• High School Diploma or GED Required.
• No prior related work experience required. Experience within the transportation industry or Bureau of Motor Vehicles preferred.
• Strong computer navigation skills. The ability to maintain and manage multiple computer systems simultaneously is required. Salesforce experience is a plus.
• Demonstrated proficiency in excel creating spreadsheets, v-lookup and pivot table functions.
• Excellent phone skills and ability to communicate effectively to internal and external customers, partners and stakeholders.

Other Knowledge, Skills, Abilities or Certifications: 

• Must possess a high degree of attention to detail, adaptability and the ability to multi-task.
• Passion and enthusiasm for delivering an extraordinary customer experience.
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook & Teams)
• Effectively communicate in a clear and concise manner.
• Self-motivated to achieve individual and organizational goals.
• Ability to work in a logical flow to isolate causes of problems and determine potential solutions.
• Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment.
• Ability to work collaboratively in a team environment.

Why First Advantage is Your Next Big Career Move 

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. 

Position Information:

• Starting wage of $18 per hour or approximately $37,440 USD annually.
• Location: Position is based in our Fishers, IN office.
• Hours: Monday – Friday, 8:00am – 4:30pm ET (40-hour work week)

Additional benefits offered to our eligible people include:

• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
• Access to tech and growth opportunities, and leaders who want you to succeed! 

What Are You Waiting For? Apply Today! 

You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! 

First Advantage is proud to remove barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.