Operations Specialist

NinjaHoldings was founded in 2017 by a team seeking to revolutionize the way everyday Americans interact with financial services. Through our CreditNinja and NinjaCard brands, we empower people overlooked by traditional financial institutions to take control of their finances via a full suite of digital banking and lending products, providing incentives and rewards along the way as we guide them on a path to financial improvement. Through our Edge brand, we help companies better understand their customers by offering a package of bespoke underwriting, fraud detection, and analytics services. With offices in Chicago, Miami, and around the world through the power of remote work, we are a lean and innovative team always seeking like-minded talent to join us in our fight to disrupt consumer finance.

Job Summary:

The Operations department is responsible for the support and processing for the NinjaCard deposit and loan services. This includes but is not limited to the deposit and electronic operations: account maintenance, ACH, debit cards, return exception processing, research, reporting, general ledger reconciliation, and other deposit and payment related duties that help to support front line customer facing operations.

Key Responsibilities:

• Performs daily reconciliation for deposit, loan, and GL accounts
• Perform balancing of all ACH and Card activity daily
• Process Service Requests to customer accounts as submitted by Customer Service
• Initiates daily adjustment entries to ATM/Debit card settlement, deposit accounts, loan accounts, and corresponding GL accounts
• Process daily failed transactions for payment processing
• Process refunds of various account fees as requested by Customer Service
• Perform research on customer accounts and take action to correct errors as required
• Work with various third-party vendors for the department to support operations
• Provides support to accounting on general ledger balancing as it relates to payment operations processing
• Provide support as needed to Customer Support for help with assisting customers
• Research documentation needed for Subpoenas
• Maintain record retention within the department
• Reviews and updates department procedures to ensure accurate, up-to-date processes are in place.
• Performs other duties and projects as requested, both functionally and cross-functionally.
• Work with sponsor banks to support daily operations, change management, and audits.

Requirements:

• High School Diploma or GED
• Minimum 3 years of related experience
• Knowledge of ACH payment network and NACHA operating rules
• Experience with payment systems not limited to debit card processes
• Experience with balancing general ledger accounts and basic Accounting
• Knowledge of bank operations and products
• Demonstrates ability to execute work independently with general oversight.
• Excellent customer service skills (customer-oriented) and motivated to build new relationships.
• Strong organizational skills with high attention to detail and demonstrates ability to multi-task projects and daily job duties.
• Demonstrates ability to address complex job related/technical issues and problems and seek assistance when necessary.
• Demonstrates strong written and verbal communication skills.
• Demonstrates strong team collaboration/teamwork skills, with ability to work in cross functional teams and build/maintain positive working relationships.
• Demonstrates ability to interact efficiently with Technology and utilize common office applications including Jira, Confluence, Word, Excel, and PowerPoint
• Ability to analyze and interpret data
• Knowledge of Federal and State compliance laws
• Ability to initiate process improvements and efficiencies

Benefits:

• Competitive salary and benefits package
• Flexible, remote work
• Fun, fast-paced work environment
• Dynamic start-up culture
• Ability to make an immediate impact in a growth stage company
• Convenient downtown Chicago office located in the heart of the city
• Equal opportunity employer

IMPORTANT NOTICE:

Please carefully review communications to ensure that they are from the official Breezy applicant tracking platform (@breezy-mail.com) or an official NinjaHoldings brand email: @ninjaholdings.com, @creditninja.com, @ninjacard.com, or @edgescore.com. If you have been contacted regarding a job opening at NinjaHoldings from any other email address, including similar email variations, this is NOT a trusted source. We recommend that you refrain from responding to suspicious emails and file a complaint with the FBI's Internet Crime Complaint Center (IC3) at https://www.ic3.gov. For questions or to confirm the authenticity of a communication, please email hr @ninjaholdings.com.