GENERAL SUMMARY:
The Operations Specialist plays a vital role in ensuring the efficient operation of all centers and delivering a welcoming, organized, and participant-centered environment. Serving as a key operational resource across locations, this position supports essential daily functions. The Operations Specialist helps maintain continuity of operations and enables Center Managers and other team members to focus on delivering high-quality services to participants. Travel between all centers is required.
Essential Responsibilities:
Food Service Operations:
- Ensures compliance with established food service policies, procedures, food safety standards, and sanitation requirements to support a safe dining environment for participants.
- Monitors, documents, and verifies hot and cold food temperatures upon delivery and prior to serving, taking appropriate action when temperatures fall outside established safety parameters.
- Coordinates daily meal service operations, including preparing light breakfasts, organizing and serving luncheon meals, and ensuring meals are delivered in a timely, organized, and participant-centered manner.
Reception and Participant Services Operations
- Serves as a primary point of contact for participants, visitors, and other individuals entering the center, creating a welcoming, professional, and participant-centered experience.
- Manages incoming telephone calls by assessing the nature of inquiries, prioritizing requests, and directing calls and individuals to the appropriate team members to support timely communication and service coordination.
- Assists with transportation requests by gathering and communicating relevant information and coordinating with appropriate team members to facilitate participant transportation needs.
- Accurately tracks and maintains participant and visitor attendance records to support center operations, reporting, and related documentation requirements.
- Coordinates the receipt, sorting, and distribution of incoming mail and other communications to support efficient information flow across the center.
Administrative and Center Operations Support:
- Utilizes the organization's electronic medical record (EMR) system to complete assigned documentation, data entry, tracking, and information retrieval tasks accurately and efficiently.
- Supports the Center Manager in monitoring and documenting regulatory and operational compliance activities, maintaining records, and following up on assigned items.
- Assists with maintaining accurate and organized center records, logs, and operational documentation to support readiness for audits, reviews, and internal monitoring.
- Provides flexible operational and administrative support to Center Managers and center teams to address changing priorities, maintain continuity of daily operations, and respond to emerging needs.
- Performs other duties as assigned.
Job Specification:
- High School Diploma or equivalent preferred.
- Previous administrative or related food service experience required.
- Ability to maintain confidentially.
- Demonstrate problem solving skills.
- Strong written and verbal communication skills.
- ServSafe Certification preferred. Ability to take course and pass test.
- DOT Certification – willing to take course and pass test.
- Current CPR Certification preferred. Ability to take course and pass test.
- Covid Vaccinated Preferred.
- Reliable transportation and ability to travel to all Element Care locations.
Skills Required
- High school diploma or equivalent
- Previous administrative or related food service experience
- Ability to maintain confidentiality
- Problem-solving skills
- Strong written and verbal communication skills
- ServSafe Certification, or ability to complete the course and pass the test
- DOT Certification, or willingness to complete the course and pass the test
- Current CPR Certification, or ability to complete the course and pass the test
- COVID-19 vaccination
- Reliable transportation and ability to travel to all Element Care locations
What We Do
Element Care is a nonprofit healthcare organization that provides Program of All-Inclusive Care for the Elderly (PACE) services to older adults. Its interdisciplinary teams coordinate primary, behavioral, nursing, rehabilitation, social, personal, and other care, along with transportation, meals, and adult day health center services. The program aims to help participants live safely, comfortably, and independently at home and in their communities while reducing reliance on hospitals and nursing facilities.
