Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
As an Operations Specialist, you'll be the backbone of our sales organization—translating business strategy into operational reality. You'll own the complete sales process across Salesforce.com, from data quality and CRM administration to pipeline forecasting, performance reporting, and process optimization. Working in our HQ or regional structure, you'll partner with sales leadership and cross-functional teams to create a unified view of business performance and enable data-driven decision-making. Your proactive approach and deep understanding of both business and process will directly shape how effectively our customer-facing teams operate and grow revenue.
What You'll Do
- Manage Salesforce as the single source of truth for all sales activity—administering CRM data, managing campaigns, lead assignment, opportunity closure, and configuring reports and dashboards that give leadership real-time visibility
- Own sales reporting and analysis at individual, team, regional, and global levels, consolidating forecasts and translating pipeline, performance metrics, and trends into actionable insights for management
- Drive data quality improvements through continuous monitoring and governance, ensuring CRM data remains accurate and actionable across all customer-facing departments
- Design and optimize sales processes by documenting workflows, implementing HQ-defined playbooks, and ensuring successful knowledge transfer between headquarters and regional teams
- Support customer-facing teams with tools training, feedback collection, and troubleshooting to maximize adoption and utilization across Salesforce and other sales-critical platforms
- Collaborate on strategic initiatives including quarterly planning, forecasting accuracy, incentive calculations, commission planning, and KPI target-setting with sales leadership and cross-functional partners
- Provide proactive analytics and recommendations by analyzing business data across departments, identifying trends, and sharing insights that help leadership make data-driven decisions about targets, processes, and performance
What Makes You a Strong Fit
- 2+ years of experience in sales operations, business analysis, or CRM administration in a B2B or SaaS environment with proven expertise in Salesforce.com
- Advanced proficiency with Salesforce, including hands-on experience with data management, report building, dashboard creation, and CRM customization
- Strong analytical and problem-solving skills, with the ability to translate complex business requirements into scalable, repeatable processes
- Excellent communication and stakeholder management abilities, comfortable presenting findings and recommendations to leadership and cross-functional teams
- Attention to detail and commitment to data quality—you catch inconsistencies, flag issues proactively, and drive continuous improvement
- Self-directed and proactive mindset, with comfort managing multiple priorities and adapting to evolving business needs
- Fluent in English, both spoken and written; additional language skills are a plus depending on regional needs
Nice-to-Have Qualifications:
- Experience with sales forecasting methodologies, incentive compensation planning, or sales analytics tools beyond Salesforce
- Familiarity with other platforms commonly used in sales operations (e.g., Tableau, Looker, or similar BI tools)
- Background in implementing or optimizing sales playbooks or go-to-market strategies
- Experience supporting multiple regions or global sales organizations
- Knowledge of data governance best practices and compliance requirements in B2B sales
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-NA1Skills Required
- 2+ years of experience in sales operations, business analysis, or CRM administration in a B2B or SaaS environment
- Proven expertise and advanced hands-on proficiency with Salesforce, including data management, reports, dashboards, and CRM customization
- Strong analytical and problem-solving skills
- Ability to translate complex business requirements into scalable, repeatable processes
- Excellent communication and stakeholder management skills
- Ability to present findings and recommendations to leadership and cross-functional teams
- Strong attention to detail and commitment to data quality
- Self-directed and proactive approach with ability to manage multiple priorities
- Fluency in spoken and written English
- Experience with sales forecasting methodologies, incentive compensation planning, or sales analytics tools beyond Salesforce
- Familiarity with Tableau, Looker, or similar business intelligence tools
- Experience implementing or optimizing sales playbooks or go-to-market strategies
- Experience supporting multiple regions or global sales organizations
- Knowledge of data governance best practices and B2B sales compliance requirements
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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