Associate IT Operations Specialist

What You'll Do

Operations & Service Support

• Work on a 24/7 rotational shift supporting business-critical systems and services.
• Monitor infrastructure, applications, databases, network services, and production environments using approved monitoring tools.
• Perform first-level incident investigation, recovery, escalation, and follow-up until resolution.
• Manage incidents, service requests, problems, and changes in accordance with established operational procedures and Service Level Agreements (SLAs).
• Support Data Centre operations including hardware installation, cabling, maintenance activities, audit controls, and vendor coordination.

Operational Projects & Continuous Improvement

• Participate in and, where assigned, own operational initiatives, projects, service onboarding, automation, monitoring enhancements, process improvements, testing, and system upgrades.
• Plan and manage assigned initiatives by validating requirements, identifying dependencies and risks, engaging relevant stakeholders, and providing timely progress updates.
• Identify opportunities to improve operational efficiency, service reliability, monitoring, documentation, and automation, and contribute to the implementation of approved improvements.

Collaboration & Knowledge Management

• Work closely with infrastructure, application, network, development, and business teams to restore services and improve operational stability.
• Maintain accurate operational documentation, including knowledge articles, procedures, troubleshooting guides, and implementation records.
• Share knowledge and contribute to continuous learning within the team.

What We're Looking For

• Bachelor's Degree in IT, Computer Science, Software Engineering, or equivalent.
• Fresh graduates with a strong learning attitude are encouraged to apply.
• Experience in IT Operations or Infrastructure Support is an advantage.
• Familiarity with monitoring platforms, ServiceNow, Jira, scripting, or infrastructure technologies is beneficial.
• ITIL knowledge or certification is an advantage.

Key Performance Expectations

Successful candidates are expected to:

• Deliver accurate and reliable work while minimizing repeat errors through appropriate self-review.
• Take ownership of assigned operational tasks, projects, and initiatives from planning through completion or appropriate escalation.
• Plan work effectively by identifying risks, dependencies, and engaging stakeholders early to ensure alignment and avoid unnecessary rework.
• Provide timely and proactive updates on progress, issues, risks, and blockers without repeated prompting.
• Follow documented operational processes, governance, and security requirements while exercising sound judgement when clarification or escalation is required.
• Collaborate effectively across teams and build professional working relationships to achieve shared operational objectives.
• Contribute to operational improvements by identifying opportunities to enhance monitoring, automation, documentation, service reliability, or team efficiency.
• Demonstrate continuous learning by applying feedback, developing technical skills, and sharing knowledge with the team.

Core Competencies

• Accountability & Ownership
• Planning & Execution
• Problem Solving & Analytical Thinking
• Communication & Stakeholder Management
• Collaboration & Teamwork
• Quality & Attention to Detail
• Operational Excellence
• Continuous Learning & Improvement

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [email protected] or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.