Operations Specialist - West Europe

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. 

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

As an Operations Specialist part of our West Europe regional team you'll focus on executing regional processes and managing a set of our local depots and their respective local teams. You will be focused on executing daily operations in order to drive operational results on availability of the fleet, customer satisfaction and operational efficiency of your region. 

You will have ownership on the execution of end-to-end processes that support the achievement of those objectives, spanning from real estate expansion projects, day-to-day property management, guaranteeing health and safety norms are attained to procuring a network of partners that complement our resources.

Reporting directly to the West Europe's Regional Operations Director, you will play an essential role in the execution of our operation. You will need to coordinate your actions with your team members and local operations and your actions will have a direct impact on results.

WHAT WILL YOU WORK ON?

• Be an expert in local operational procedures and contribute to its evolution and adaptation to your region 
• Assist regional and local operation leadership in achieving operational results
• Responsible for being the regional point of contact and on-going relationship with all local partners and suppliers that guarantee the daily execution of local operations, assessing if quality and throughput are according to the defined standards, namely real estate, laundry services, gas suppliers, local cleaning service providers that assist our customers and our operation.
• Execute regional stock replenishment procedures required for a smooth operation 
• Understand and contribute to the evolution of all real-estate standards, creating a physical reality that enables local operation to excel at their job and be compliant with health and safety standards
• Procure and negotiate suppliers whenever required
• Responsible for leading the expansion of our network through real estate procurement and negotiation and expanding the current supplier network
• Major contributor and responsible for achieving efficiency targets on your region

WHO ARE WE LOOKING FOR?

• Background in Engineering, business or similar education;
• Prone to action. You excel in taking initiative to address operational needs and ensure smooth workflows. Experience in procurement execution and supplier management or a similar field is a plus. 
• Organised and analytical - you look at data to drive your actions and effectively manage your time to handle multiple tasks simultaneously.
• Attention to Detail, while following detailed procedures and ensure precision in execution
• Team Player - willingness to work closely with your team members and local teams and contribute to the overall objectives.
• Adaptable and resilient - while following procedures you understand how to adapt to unforeseen events in order to reach the end result. 
• Good Communicator: Clear and effective communication skills to coordinate with team members and external partners.
• Fluency in English and Portuguese is mandatory, with French and Spanish being highly desirable.

Are you ready to Go Indie?