Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Xometry is a fast-growing digital technology company that is disrupting the manufacturing industry. We are hiring for Operations Specialists to support our rapid customer growth. Experience the ultimate in customer, manufacturing partner, product and technology diversity. Work in a fast-paced environment making meaningful daily contributions to drive stakeholder satisfaction. Use industry leading tech tools in an entrepreneurial environment while further developing your multi-tasking, problem solving and communication skills.
As a Operations Specialist II, you will be part of a fast-moving team of engineering, business, and supply chain professionals who solve manufacturing and supply chain problems for custom manufactured parts. In this role, your primary responsibilities will be:
Functional Responsibilities:
- Take proactive actions to improve on-time delivery, quality, and customer satisfaction.
- Track and monitor multiple customer orders and partner jobs, ensuring timely progress and completion.
- Provide outstanding customer and partner service by building strong relationships, fostering collaboration, and offering frequent, timely updates on order status.
- Apply technical knowledge—or leverage subject matter experts—on manufacturing design and production to ensure jobs are delivered on schedule.
- Understand supplier capabilities and perform supplier oversight activities, including phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions.
- Assess the impact of manufactured part rejections; communicate effectively with suppliers and customers to resolve issues and close cases.
- Manage customer complaints that result in product replacements.
- Report on the status, risks, and recovery efforts for troubled orders and jobs.
- Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes support on-time delivery and high customer satisfaction.
- Effectively communicate with all key stakeholders, including suppliers, customers, and leadership.
- Participate in initiatives to simplify and automate complex processes.
- Perform all work in compliance with Xometry’s quality and safety systems, policies, and procedures.
Requirements for Applicants:
- Prior experience in project management, supply chain, and customer service is required.
- Minimum 3 years of related experience, preferably in manufacturing or operations.
Education:
- Bachelor's of Science degree in Supply Chain, Engineering, or a related technical field is preferred.
- Working knowledge or experience with manufacturing processes, engineering drawing requirements, and mechanical/electrical inspection methods.
Personal Qualities:
- Capable of performing root cause analysis and identifying solutions to complex problems.
- Self-starter who can work independently and drive tasks to completion.
- Strong organizational skills and the ability to thrive in a dynamic environment.
- Able to multitask, meet deadlines, and support all supplier quality field activities.
- Strong oral and written communication skills, with the ability to manage relationships upwards and laterally.
#LI-Hybrid
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Skills Required
- Experience in project management
- Experience in supply chain
- Experience in customer service
- Minimum 3 years of related experience
- Bachelor's degree in Supply Chain, Engineering, or related technical field
- Working knowledge or experience with manufacturing processes
- Working knowledge of engineering drawing requirements
- Experience with mechanical and electrical inspection methods
- Ability to perform root cause analysis
- Self-starter able to work independently
- Strong organizational skills and ability to thrive in a dynamic environment
- Ability to multitask and meet deadlines
- Strong oral and written communication skills
Xometry Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Xometry and has not been reviewed or approved by Xometry.
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Healthcare Strength — Core medical, dental, and vision coverage for employees and dependents is highlighted alongside mental‑health resources and an EAP. Feedback suggests many view the health plan as good or flexible, contributing positively to total rewards.
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Retirement Support — A 401(k) program and company‑paid life/STD/LTD are positioned as core financial protections. Feedback suggests retirement offerings are a consistent component of total compensation.
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Leave & Time Off Breadth — Flexible time off, paid holidays, volunteer time, and hybrid/remote options expand the time‑away and flexibility toolkit. Feedback suggests this breadth adds meaningful non‑cash value for many roles.
Xometry Insights
What We Do
Xometry is the leading AI-enabled marketplace for on-demand manufacturing, transforming one of the largest industries in the world. With its proprietary technology, Xometry creates a marketplace that enables designers and engineers to rapidly source high-quality on-demand manufactured parts and assemblies. Xometry's innovative platform also empowers sellers of manufacturing services across the nation to grow their businesses. Xometry’s buyers range from self-funded startups to Fortune 100 companies.
