Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionYOUR MISSION
We are looking for a professional ready to make an impact in a fast paced environment where quick execution and out of the box solutions truly make the difference. The Operations Manager is a pivotal role at the core of Glovo’s operations, responsible for managing, streamlining and reviewing the main operational processes at the base of Glovo logistic infrastructure with the final aim of offering the best service on the market.
THE JOURNEY
Daily management of the main processes at the base of Glovo operations proactively working for improvement and optimization.
Develop processes and long-term projects to improve the efficiency of the operational setup, reporting directly to the Operations Manager and the country leadership team.
Identify industry trends and act proactively to outperform competitors, with a focus on rider experience.
Collaborate with the Operations team to guarantee the best possible user experience and position Glovo as the favorite delivery app for both riders and customers in Bulgaria.
WHAT YOU WILL BRING TO THE RIDE
University degree in Economics, Engineering, Mathematics or related fields (a plus).
Previous experience in a fast paced and demanding environment (e.g. consulting, tech industry).
Experience in the delivery or on-demand industry is considered a plus.
Proficiency with Google Suite (or Microsoft Office).
Based in Sofia or willing to relocate.
Fluency in Bulgarian and English.
Strong analytical skills with a results oriented, autonomous, and efficient mindset.
Ability to challenge and debate issues of importance to the organization.
Capacity to approach situations from different perspectives and propose creative solutions
Persuasive communicator, with attention to detail and evidence based reasoning.
Collaborative and adaptable, with a strong commitment to getting the job done.
Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our must don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves:
💪 Top-notch private health insurance to keep you at your peak.
🍔 Glovo free delivery and 40 EUR Food vouchers to satisfy your cravings!
🏊 Co-funded Multisport card to keep you energized.
🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
👪 Enhanced parental leave.
🧠 Online therapy and wellbeing benefits to ensure your mental well-being
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations, and all other unique characteristics that make you, YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!
Additional InformationAt Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!
Skills Required
- University degree in Economics, Engineering, Mathematics, or a related field
- Previous experience in a fast-paced and demanding environment, such as consulting or the technology industry
- Experience in the delivery or on-demand industry
- Proficiency with Google Suite or Microsoft Office
- Based in Sofia or willing to relocate
- Fluency in Bulgarian and English
- Strong analytical skills and a results-oriented, autonomous, and efficient mindset
- Ability to challenge and debate issues important to the organization
- Ability to approach situations from different perspectives and propose creative solutions
- Persuasive communication skills, attention to detail, and evidence-based reasoning
- Collaborative and adaptable approach with a strong commitment to execution
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
