Operations Services Manager

Job Title: Operations Services Manager 

Employment Type: Full-Time  

Reports to: VP of Operations 

FLSA Status: Exempt 

Position Type: In-Person 

Who We Are 

LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE exists to inspire, transform and equip people to build their personal impact in ways that glorify God. By producing 30+ annual events and providing financial education to thousands around the nation, we do just that.  

We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate each other, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company! 

Opportunity: 

The Operations Services Manager is responsible for overseeing all aspects of office and facility management while ensuring the seamless execution of day-to-day operational services. This role plays a critical part in fostering a high-performance workplace environment by proactively supporting employee needs, maintaining functional and efficient physical spaces, and driving service excellence across key operational workflows. 

Responsibilities: 

• Oversee the maintenance, safety, cleanliness, and functionality of all company facilities including office spaces, meeting rooms, common areas, and exterior grounds. 

• Manage vendor relationships and contracts for janitorial services, maintenance, security, utilities, office equipment, and supplies. 

• Coordinate and supervise office moves, furniture reconfigurations, renovations, and space planning to accommodate growth and evolving team needs. 

• Ensure compliance with all building codes, safety regulations, and environmental standards. 

• Serve as primary liaison with property management and emergency services. 

• Champion day-to-day operational efficiency by identifying and resolving workflow bottlenecks that impact employee productivity. 

• Manage front-desk operations, mailroom, shipping/receiving logistics, and inventory of office supplies and equipment. 

• Implement and refine systems for IT coordination, employee onboarding logistics, and departmental support tools in partnership with IT and HR teams. 

• Drive process improvements for operational services that directly impact internal customer satisfaction. 

• Serve as the primary point of contact for employee support related to facilities, general office concerns, and service needs. 

• Proactively collect employee feedback on office conditions, workspace preferences, and service improvements. 

• Collaborate with HR and department leaders to ensure the workplace is welcoming, safe, and conducive to collaboration and productivity. 

• Lead initiatives that enhance employee engagement through physical environment upgrades and service improvements. 

• Develop and manage annual budgets for office operations, supplies, and facilities maintenance. 

• Track and report on service delivery KPIs, vendor performance, facility utilization, and workplace satisfaction metrics. 

• Prepare reports and presentations to leadership on project statuses, cost efficiencies, and operational service effectiveness. 

Qualifications: 

• Service-Oriented: Deep commitment to providing a supportive and responsive employee experience. 

• Bachelor’s degree in Business Administration, Operations, Facilities Management, or related field preferred. 

• 5+ years of experience in operations, facilities, or office management, preferably in a dynamic, growth-oriented environment. 

• Proven ability to manage facilities projects, vendors, and internal service operations. 

• Excellent interpersonal and communication skills with a strong customer-service orientation. 

• Strong organizational, project management, and problem-solving skills. 

• Proficiency with office management systems, software and tools. 

• Operational Excellence: Ability to streamline and sustain efficient operations that support company growth. 

• Initiative & Ownership: Self-starter who proactively addresses operational needs without waiting for direction. 

• Communication: Clear, professional communicator capable of building trust across all levels of the organization. 

• Collaboration: Works cross-functionally to align operational services with organizational goals. 

Job Benefits:  

• Health, Dental, Vision, Life, Holiday, and Paid Time Off.  

• Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment.  

• High-level performers, disciplined, and self-motivated people will do VERY WELL in this environment. 

LIFE SURGE is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs.