Description
The Operations Rooms Supervisor plays a critical role in the guest areas of the hotel. They will ensure that the staff works together as a team to ensure optimum service and that guest needs are met and exceeded. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, and/or departments to ensure guest needs are met and exceeded. Complete opening and closing duties. Monitor room availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs. Complete scheduled inventories of supplies. Check stock and requisition necessary supplies. Obtain assigned bank and ensure accuracy of money, obtaining change required for expected business level, and keeping bank secure at all times. Communicate last call at designated closing time.
Requirements
Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Managers.
Skills Required
- Supervise staff and ensure coordinated team service
- Inspect and enforce grooming and attire standards
- Perform opening and closing duties for the operation
- Monitor room availability, guest safety, service, and well-being
- Complete maintenance work orders and report repairs
- Conduct scheduled inventory of supplies and requisition stock
- Handle assigned bank, ensure cash accuracy, obtain change, and secure bank
- Stand, sit, or walk for extended periods and perform physical tasks
- Ability to lift, carry, push, pull up to 50 pounds unassisted
- Perform fine motor tasks, reach overhead and below knees, bend, twist, stoop
- Perform other reasonable duties as requested by managers
What We Do
Ensemble is a real estate developer, owner, and operator that creates inspiring environments and exceptional experiences for the communities it serves. Founded in 1989 by three design-focused partners, the company has expanded across 12 markets on two coasts and employs approximately 1,100 people. Its hospitality operations include nine managed properties, where employees are committed to serving guests through thoughtful development and management.
