C.H. Robinson is looking for an Operations Representative to join our team in Monterrey. In this role, you will be essential to maintaining uninterrupted logistics operations overnight, ensuring shipments move efficiently while supporting customers during off-business hours.
Apply now to make an impact in a 24/7 global environment!
At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy.
Availability to work overnight hours (12:00 AM – 8:00 AM) and weekends is required.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Executes one or a combination of the following tasks: order creation, shipment activation, load building, appointment scheduling, and/or track and trace, in accordance with office and company policies and procedures, with a focus on quality and efficiency. Validates and ensures the accuracy of load data in CHR systems.
Monitors load boards and assigned email accounts to respond to customer and carrier requests.
Utilizes SOPs in order to carry out assigned operational activities and meet prescribed service level agreements.
Documents milestone events, gathers and communicates information for proper problem resolution, resolves routine exceptions utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures.
Runs and distributes reports in alignment with defined processes.
Focuses on internal and/or external customer needs, recognizes service issues, implements customer-focused practices and/or escalates when appropriate.
Follows through on customer requests to ensure satisfaction, where applicable invites feedback and seeks suggestions for improvement.
Builds relationships at the appropriate level and works collaboratively both internally and externally to achieve positive outcomes.
Completes activities with accuracy and compliance to CHR and customer standards.
Contributes to the department’s efficiency by identifying and/or implementing operational enhancements.
Understands available tools and resources and how-to best leverage each to implement efficiencies.
QUALIFICATIONS
Required:
High School diploma or GED
Fluent in Spanish and English (written and verbal)
Preferred:
Basic proficiency in Microsoft Office Suite of programs
Bachelor's degree from an accredited college or university
Previous customer service experience
Demonstrated communication, prioritization, and time management skills
Ability to multi-task and demonstrate attention to detail and accuracy
Values a diverse and inclusive work environment
CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
Benefits
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
Skills Required
- High School diploma or GED
- Fluent in Spanish and English (written and verbal)
- Basic proficiency in Microsoft Office Suite of programs
- Bachelor's degree from an accredited college or university
- Previous customer service experience
- Demonstrated communication, prioritization, and time management skills
- Ability to multi-task and demonstrate attention to detail and accuracy
- Values a diverse and inclusive work environment
C.H. Robinson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about C.H. Robinson and has not been reviewed or approved by C.H. Robinson.
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Healthcare Strength — Comprehensive medical, dental, vision, life, disability, and mental health coverage is offered alongside FSAs and employer HSA contributions. Feedback suggests health coverage is often viewed as strong and supportive of wellbeing.
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Retirement Support — A 401(k) with a dollar-for-dollar company match and an Employee Stock Purchase Plan strengthen long-term financial security. Additional offerings like performance bonuses and charitable matching further bolster the package.
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Leave & Time Off Breadth — Paid time off, paid holidays, sick time, volunteer time, and role-based FTO/PTO structures provide multiple avenues for rest and flexibility. Feedback suggests generous PTO and work-from-home options are valued by many employees.
C.H. Robinson Insights
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
