First Entertainment Credit Union

Operations Representative

Posted 8 Hours Ago

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Hollywood, Los Angeles, CA

Hybrid

26-32 Hourly

Junior

Financial Services

Here at First Entertainment, we build lifelong financial relationships with the people in entertainment.

The Role

The Operations Representative handles back-office processing such as ACH, Wires, and account maintenance with a focus on accuracy, compliance, and improving workflows.

Summary Generated by Built In

First Entertainment is seeking a motivated Operations Representative to join our Operations team and support a variety of back‑office processing functions across multiple desks. While representatives may be assigned a primary desk, the position is cross‑functional. As the Operations Representative, you will be responsible for areas such as ACH, Wires, Check 21, Fiduciary Servicing, Legal Processing, Overdraft Solutions, Unclaimed Property, or Mobile/ATM Deposits.

The Operations Representative is responsible for performing accurate, timely, and compliant processing of member transactions, maintenance requests, and operational workflows. This role focuses on transaction processing, exception handling, and strict adherence to regulatory and procedural standards. Operations Representatives ensure operational accuracy, minimize risk, and deliver consistent member experience across assigned workflows.

This full-time, hybrid opportunity reporting to the Associate Manager, Operations is based in Hollywood, CA. The targeted hourly pay for the role in California is between $26 and $32.

Responsibilities

· Process daily work queues with accuracy and within established service level agreements.

· Perform account updates, corrections, and verification steps in accordance with policy and regulatory requirements.

· Review documentation for completeness, accuracy, and compliance, maintaining audit-ready documentation and accurate electronic records.

· Complete exception processing and research to resolve discrepancies, escalating irregularities or potential risks appropriately.

· Identify opportunities and suggest practical ideas to improve everyday tasks, workflows, accuracy, efficiency, or clarity within assigned desks.

· Support a culture of continuous improvement by proactively communicating pain points, recurring issues, or patterns.

· Follow up with members regarding account changes or identified oversights to ensure full understanding, provide clarification, and obtain appropriate approvals.

· Apply federal/state regulations and internal procedures to all work performed, handling sensitive member information with strict confidentiality.

· Participate in cross-training to support multiple desks as operational needs evolve.

· Contribute to a consistent, collaborative, and service‑oriented environment.

· Perform any other assigned duties as needed.

Requirements

· 1-2 years of work-related experience in a full-service financial institution or experience in a related position in a related field preferred.

· In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.

· Thorough knowledge of regulations applicable to essential responsibilities.

· Effective communication skills across all levels of audience.

· Proficiency in MS Office products (Word, Excel, Outlook).

· Working experience in Symitar for Windows (Episys) preferred.

Top Skills

MS Office

Symitar For Windows (Episys)

What the Team is Saying

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The Company

HQ: Los Angeles, CA

225 Employees

Year Founded: 1967

What We Do

Named one of the top 10 Credit Union in California by Forbes, First Entertainment Credit Union has been the financial ally since 1967 for the creators of entertainment and those who support them. With more than 2.1 billion in assets and over 90,000 members, we are constantly looking for talents to help us build a high trust, high performance and workplace of choice culture while growing our business. As a teammate, you will enjoy an inclusive workplace culture and an employer-of-choice environment.

At First Entertainment Credit Union we believe Your Story Matters and that includes our members, employees, community, and those interested in joining our growing team.

Why Work With Us

At First Entertainment, we believe our teammates are capable of great things. We celebrate their commitment to excellence and aim to foster that dedication through both professional and personal growth. We don't believe in merely employing workers but in empowering future leaders. We help our teammates bring their own career stories to life.