As an Operations Representative at Webbing, you will manage all customer backend setup in a Webbing-developed platform, consisting of multiple complexes and ever-evolving pricing and service modules.
You will:
- Handle customer setup and changes.
- Support Webbing agents with all requests and questions regarding the service, setup, and management platform.
- Building and updating customers’ plans.
- Be a part of the cross-department’s projects.
- Operations maintenance activities planning.
- Handling monthly billing tasks.
- Perform basic QA for new Webbing platform features.
- Proficiency in English with excellent written and verbal communication skills.
- Self-motivated with the ability to work independently, prioritize and meet deadlines.
- Ability to manage multiple administrative projects simultaneously.
- Strong attention to detail and patience.
- Organized and detail orientated with excellent prioritization skills.
- Ability to solve operational problems.
- Good skills with MS Excel (VLOOKUP, match, pivot).
- Bachelor’s degree - an advantage.
- Technical skills - an advantage.
- Previous experience in a similar operational role - an advantage.
- Understanding of mobile roaming flows – an advantage.
- Experience with Project Management tools (Monday, Zendesk) -an advantage.
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer- An exciting and challenging workplace with great skill and knowledge development opportunities.
- The opportunity to join a team of highly professional specialists in an international environment.
- The opportunity for professional development within a reputable international innovative and growing company.
- Meal Vouchers.
- Medical insurance.
Skills Required
- Proficiency in English with excellent written and verbal communication skills
- Ability to work independently, prioritize tasks, and meet deadlines
- Ability to manage multiple administrative projects simultaneously
- Strong attention to detail and patience
- Organized and detail-oriented with excellent prioritization skills
- Ability to solve operational problems
- MS Excel skills, including VLOOKUP, MATCH, and PivotTables
- Bachelor's degree
- Technical skills
- Previous experience in a similar operational role
- Understanding of mobile roaming flows
- Experience with project management tools such as Monday and Zendesk
What We Do
Webbing is a global data MVNO that delivers innovative enterprise grade, global connectivity and IoT services. Our secured network of 600+ mobile carriers across more than 200 countries, ensures superior data connectivity between business, people and things wherever the device is located. Since our foundation in 2010, we have been developing revolutionary SIM technology, powerful management platforms and a robust global network. Our leading-edge solutions deliver a streamlined, centralized, and scalable means of deploying and managing organizations' global fleet of devices. Our experts assist in every step of the device on boarding process to ensure you are set up to meet your organization’s connectivity needs. Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing’s dynamic software platform. Gain visibility by application type and have the power to safe list applications and limit non-business applications with the click of a button, saving money and improving compliance. Our superior technology combined with our solid strategic partnerships provide our customers with the perfect balance of the benefits of a local and roaming carrier. We deliver the reach of a global carrier with the quality of a local one with a single carrier that has flexible offerings, low latency, and sustainability at competitive rates.
