Compensation: $85,000-$90,000 per year
Job Overview
The Operations Quality Manager will be responsible for coordinating and directing operations necessary to carry out contractual responsibilities between SBM and customers including all necessary planning, supervision, budgeting, vendor and supply contact, customer relations and other high level managerial or supervisor responsibilities. The individual will be responsible for developing effective quality control processes.
Roles & Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
- Devise and review specifications for products or processes to ensure effective quality control
- Ensure SBM’s quality management systems conforms to all regulatory/legal requirements
- Oversee inspection of materials to ensure they meet requirements
- Monitor internal processes for quality standards
- Keep up on standards, regulations/laws, issues, and news with respect to product and service quality
- Develop work schedules to ensure adequate service
- Prepare schedules for service personnel, assigns personnel to routes
- Inspect and evaluate physical condition of establishment for program compliance, i.e. safety, quality, and service
- Audit and maintain inventory supplies and equipment
- Investigate and promote improved equipment and methods
- Review customer requests for service to ascertain cause for service request, type of malfunction, and address with manager
- Implement organization policies and goals
- Facilitate budget requests to identify areas in which reductions can be made
- Assist with plans, budgets, and schedule modifications including cost estimates bid sheets and contracts
- Participate in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements
- Assist with coordination of program specifications, requirements for proposals and contracts, and associated documents
- Collect data for preparing estimates, labor hours, expenses, and other metrics
- Maintain a safe work environment for self and employees
- Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
- Direct supervisory management engaged in support of facilities programs
- Act as liaison between company, customers, clients, employees, and subcontractors
- Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees
- Assist with human resource concerns and issues
- Support compliance training for new hires and sustaining management/associates on quality expectations and systems.
- The ability to drive to various work locations, customer sites, or company facilities may be necessary to perform the essential functions of this position.
- Some travel may be required for this position
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Education and/ or Experience
- A.A. Degree required with 2+ years of experience, or equivalent combination of education and experience
Certificates, Licenses, Registrations
- CPR/AED/First Aid certification a plus
- A valid driver's license may be required for this position based on business needs. Employees required to drive as part of their job duties must maintain an acceptable Motor Vehicle Record (MVR) and meet company driving eligibility requirements
- Completed all safety and task training certification
- May be required to be forklift certified
Knowledge, Skills, and Abilities
- Bilingual a plus
- Ability to read and interpret instructions, procedures, manuals, and other documents
- Strong verbal and written communication skills
- Knowledge of cleaning methods and equipment and willing to share with team
- Knowledge of the upkeep and care of the cleaning equipment
- Knowledge of cleaning compounds and chemicals, and their safe, efficient use
- Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills
- Knowledge of Microsoft Office and computer skills
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
- Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public
Supervisory Responsibilities
Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Benefits:SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:
www.sbmmanagement.com/careers Careers – SBM
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
Skills Required
- Associate of Arts degree and at least 2 years of experience, or an equivalent combination of education and experience
- Ability to read and interpret instructions, procedures, manuals, and other documents
- Strong verbal and written communication skills
- Knowledge of cleaning methods, equipment upkeep, cleaning compounds, chemicals, and safe use
- Microsoft Office and general computer skills
- Ability to perform supervisory duties, including hiring, scheduling, directing work, evaluations, training, and resolving complaints
- Completion of all safety and task training certifications
- CPR, AED, and First Aid certification
- Valid driver's license and acceptable motor vehicle record, when driving is required
- Forklift certification, if required for the position
- Bilingual communication ability
SBM Management Services, LP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SBM Management Services, LP and has not been reviewed or approved by SBM Management Services, LP.
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Leave & Time Off Breadth — Paid time off, holidays, and sick days are commonly included for eligible roles. Availability is described as broad, though accrual and specific rules vary by position and location.
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Affordable Benefits — Health insurance is often viewed as reasonably priced where offered. Medical, dental, and vision coverage are described as part of the package for many full-time roles.
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Retirement Support — A 401(k) is available, with employer matching mentioned in some programs. Retirement options are presented as a standard component for eligible full-time and management employees.
SBM Management Services, LP Insights
What We Do
SBM was founded in 1982 in Sacramento, California by Charles Somers (CEO) and Don Tracy (EVP), providing service to the entire Northern California region. With the addition of Ron Alvarado as a partner in 1993, SBM embarked on its national expansion outside of California. Today, SBM employs more than 9,000 individuals servicing more than 350 million square feet throughout North America, Latin America, and Asia. Our success has been a direct result of SBM's proven performance, technology, service quality, and cost savings record that has led to new business opportunities, as well as organic growth among our existing customer base. Our market sectors include corporate headquarters, manufacturing, hospital/healthcare, pharmaceutical, defense, education, high-tech, sports and entertainment facilities and distribution.
